Store Manager

EssilorLuxottica; Kingston; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading optical care provider in Kingston seeks a Store Manager to oversee daily operations, deliver exceptional customer service, and guide a dedicated team. The ideal candidate will have strong management experience and a commitment to enhancing the customer experience through effective training and action plans. Join a vibrant community focused on innovation and excellence in eye care.

Qualifications

• 4+ years of management or supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.

Responsibilities

• Ensure unsurpassed customer service from the LensCrafters team.
• Provide training and coaching using company programs.
• Analyze reporting to create action plans to improve store KPIs.

Skills

Customer service

Management skills

Sales skills

Communication skills

Time management

Education

High School diploma or equivalent

College degree or equivalent

Job description

Requisition ID : 888755

Store # : 000922 LensCrafters

Position : Full-Time

Total Rewards :

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight because quality care helps us see the joy in life. Learning from the best makes us all better. Continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. That's why we’re committed to taking care of you so you can deliver the best experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in designing, manufacturing, and distributing world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in transforming the eyewear and eye care industry.

GENERAL FUNCTION

The Store Manager's overall mission is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using company-provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attract and hire highly engaged team members to ensure the store has the right people in the right roles at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks flawlessly to ensure the best customer and patient experience.
• Ensure all company-approved safety programs are implemented and maintained consistently to maintain a safe and enjoyable working environment.

BASIC QUALIFICATIONS

• High School diploma or equivalent.
• 4+ years of management or supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time effectively under deadlines.

PREFERRED QUALIFICATIONS

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting, and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of LC Dashboard.