Store Manager

Pet Valu; Kamloops; Presencial; CAD 29 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building enviro n

Resumo da oferta

Pet Valu in Kamloops, British Columbia is seeking a Store Manager to lead a team of Pet Experts and deliver world-class customer service. You will coach staff to help Pet Parents select the right nutrition and supplies for their pets, while driving store performance and community engagement.

This role offers management training, product knowledge growth, employee discounts, competitive wages, paid benefits, and a pet-friendly career path in a top North American pet retailer.

Qualificações

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work weekends and evenings.
• Reliable transportation to and from the store.
• Observation and coaching of employees to provide feedback on sales techniques.
• Ability to understand inter-team conflicts and escalate when necessary.
• Working knowledge of POS system.

Responsabilidades

• Ensure customer service standards are met and maintain courteous relationships with the community (e.g. Humane society).
• Manage a team of employees including recruiting, scheduling, training, day-to-day task assignment, supervision and coaching.
• Ensure adherence to corporate operations standards and procedures.
• Coordinate order placements, maintain inventory, conduct store and safety audits, arrange minor repairs, and handle corporate paperwork.
• Coordinate staff efforts to achieve targeted business results.
• Fulfill other duties as required.

Conhecimentos

Customer service

Retail store management

Leadership

Team coaching

Scheduling

Communication

Ferramentas

POS system

Descrição da oferta de emprego

Location: Kamloops, British Columbia

Starting From $25.47

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview

As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset