Store Manager

Pet Valu; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building

Job summary

Pet Valu in Edmonton is seeking a Store Manager to coach and develop the team to deliver world-class service and help Pet Parents choose the right nutrition and supplies for their pets.

You will join a team of passionate Pet Experts and enjoy the perks of helping local families every day. If you are enthusiastic about learning and growing with a top pet retailer, this role is for you!

Qualifications

• Minimum 2 years customer service and retail store management experience.
• Strong customer focus and communication skills.
• Ability to lead and coach a team, with weekend/evening shifts.
• Experience with POS systems and inventory processes.
• Ability to lift 50 lbs repeatedly.

Responsibilities

• Ensure staff meet customer service standards and build community relationships (e.g. Humane society).
• Recruit, schedule, train, assign tasks, supervise and coach team.
• Ensure adherence to corporate standards and procedures.
• Coordinate orders, maintain inventory, complete store audits and safety checks.
• Coordinate efforts of store staff to achieve targeted results.
• Perform other duties and tasks as required.

Skills

Customer service

Retail store management

Job description

Location: Edmonton, Alberta

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's,
Tisol and Total Pet and together we are one of the largest retail operations in
North America dedicated to providing families with food and supplies for dogs,
cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner
with local shelters, rescues and charities for adoption events, in-store
adoption (select stores only) and pet food bank programs, as well as through our
national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview

As a Store Manager you will coach and develop your store team to deliver world
class service to all customers and help Pet Parents find the right nutrition and
other solutions for their pets. You will be part of a team of passionate Pet
Experts, and enjoy the perks of helping Pet Parents every day. If you are
enthusiastic about learning and growing with one of the top pet retailers in
North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset