Store Manager

Northern/NorthMart; Iqaluit; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading retail organization is seeking a Store Manager in Iqaluit. Responsibilities include developing action plans, managing budgets, and coaching staff to maintain quality customer service. Candidates should have retail experience and strong analytical skills. This role offers competitive salaries and comprehensive benefits, along with relocation support for northern regions.

Benefits

Competitive salaries

Comprehensive benefits package

Allowances for food and accommodation

Paid training

Qualifications

• Minimum two years of experience in a high-volume retail environment.
• Proven sales and bottom-line results.
• Desire to understand and serve customers.

Responsibilities

• Develop detailed action plans to achieve targets.
• Monitor cash, receivables, and store controls.
• Lead and set standards for the store.

Skills

Customer service skills

Analytical skills

Organizational skills

Communication skills

Tools

Excel

Outlook

Job description

The Store Manager is responsible for developing store-specific action plans and directing all activities within the store to ensure customer service standards and performance targets are met. The Manager will manage budgets, labor costs, inventory control, product presentation, and merchandising. They will also coach, motivate, and develop their team to foster customer loyalty, meet customer needs, and promote employee and customer engagement.

More than just retail. Come make a difference.

The Northern/NorthMart stores are currently offering full-time, permanent employment opportunities across the North. This is an excellent chance to join a team that values your experience and work ethic. With Northern/NorthMart, you are encouraged to learn, grow, and explore the communities where we live and work.

We welcome enthusiastic and highly motivated retail professionals, including couples, friends, or colleagues who work well together, and who are interested in career advancement. If you have a passion for customer service and are eager to be part of a hardworking retail team, we want to hear from you.

Northern/NorthMart Offers Rewarding Experiences and Opportunities for Growth:

• Competitive salaries
• Comprehensive benefits package
• Allowances for food and accommodation
• Paid training

Your Responsibilities:

• Develop detailed action plans to achieve profitability, sales, and expense targets.
• Communicate financial goals to the team.
• Order appropriate merchandise tailored to local needs to maximize sales.
• Control labor and overhead costs.
• Monitor cash, receivables, and store controls.
• Maintain optimal inventory levels to maximize sales and ROI.
• Ensure loss prevention and shrink are well managed.

Ensure effective execution of in-store selling activities, marketing programs, and standards in support of corporate initiatives.

• Present merchandise according to standards to maximize sales and profits.
• Drive sales through promotional offerings.
• Price merchandise according to guidelines.
• Maintain consistency in standards and discipline.

Develop a community relations plan to build long-term relationships with customers, stakeholders, and leaders.

• Determine sponsorships and donations for local events.
• Monitor customer service and satisfaction, taking corrective actions as needed.
• Lead and set standards for the store.

Develop in-depth knowledge of store operations, local competition, and economic factors affecting the community.

• Enhance the store’s competitive position.

Skills and Qualifications:

• Minimum two years of experience in a high-volume retail environment.
• Strong customer service skills.
• Proven sales and bottom-line results.
• Ability to interpret instructions clearly.
• Proficiency in Excel and Outlook.
• Knowledge of grocery operations.
• Analytical, problem-solving, and decision-making skills with attention to detail.
• Organizational and planning skills.
• Excellent communication and interpersonal skills.
• Desire to understand and serve Northern/NorthMart customers.
• Commitment to the company’s values and strategies.
• Adventurous spirit and appreciation for small-town life are assets.

Working Conditions:

• Work in extreme conditions.
• Lift 50+ pounds.
• Extended hours and long periods of standing.
• Use of full hand mechanics and reach with hands and arms.
• Work in remote areas.

Our Promise to Indigenous Peoples: The North West Company recognizes its longstanding relationship with Indigenous Peoples and is committed to building collaborative relationships that promote inclusion and social well-being, in line with the Truth and Reconciliation Commission’s Calls to Action.

Help Us Serve Rural and Remote Communities: We play a vital role in serving northern communities across Canada. We offer excellent compensation, support, and training. Many successful managers have advanced from our stores. If you seek adventure and a meaningful career, consider joining us.

Candidates must be willing to relocate to multiple markets in northern regions of Alberta, Manitoba, Ontario, Saskatchewan, Quebec, Nunavut, and Northwest Territories. Relocation arrangements will be provided and paid for by the North West Company.

The North West Company is proud to serve communities in Northern Canada, Western Canada, rural Alaska, the South Pacific, and the Caribbean, offering a broad range of products and services with an emphasis on food to meet everyday needs.