Store Manager

Pandora A/S; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading jewellery brand as a Store Manager in Calgary, where you will lead a dynamic team to deliver outstanding customer experiences and drive sales in a high-performance environment. Your role will involve coaching staff, achieving sales goals, and ensuring the store culture reflects Pandora's brand values.

Benefits

Base salary and bonuses

RRSP

Medical, dental, and vision coverage

Product discounts

Learning and development programs

Paid time off (PTO)

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to connect with people at all levels of the organization.
• Sharp business acumen and analytical thinking.

Responsibilities

• Coach and manage a team of Assistant Store Managers and Sales Associates.
• Deliver exceptional customer experiences while driving sales.
• Engage with customers on the sales floor.
• Foster accountability for individual and store performance.

Skills

Leadership

Communication

Analytical Thinking

Team Development

Tools

Microsoft Office 365

Retail Point of Sale Systems

Job description

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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire talent to join Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Developed a sense of Care in your communication skills, both written and verbal.
• The ability to charm and captivate an audience, connecting with people at all levels of the organization.
• Sharp business acumen, analytical thinking, and the ability to Deliver positive results.
• Talent in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• Proof of being at least 18 years old and eligible to work.
• A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.
• Desire to grow and embrace adventure, with benefits including base salary, bonuses, RRSP, medical, dental, vision, disability coverage, life insurance, product discounts, learning and development programs, PTO, and more.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts jewelry at LEED-certified facilities in Thailand using recycled silver and gold. The company aims to be carbon neutral by 2025 and has joined the Science Based Targets initiative. Pandora is listed on Nasdaq Copenhagen and generated DKK 23.4 billion in revenue in 2021.

Pandora’s recruitment procedures are transparent and fair, ensuring equal opportunity for all candidates by removing biases and discrimination risks. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York and Baltimore offices, over 80 in our Logistics Center in Maryland, 100 in field positions, and more than 3,900 in our stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.