Store Manager

Lenscrafters; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in eyewear seeks a dynamic Store Manager to lead a team in delivering exceptional customer experiences. This role involves strategic planning, operational oversight, and talent development within a luxury retail environment. The ideal candidate will have a proven track record in management, particularly in luxury services, and will be committed to maintaining high standards of presentation and operations. Join a global community dedicated to transforming the eyewear industry, where your leadership will directly impact the success of the store and the satisfaction of customers.

Benefits

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Competitive bonus and/or commission plan

Qualifications

• 1+ years management experience in a luxury service environment.
• Strong communication and team management skills.

Responsibilities

• Lead the store to success by developing a high-performing team.
• Ensure delivery of the Luxury Retail Signature Experience.
• Analyze financial data to drive business growth.

Skills

Effective oral and written communication

Organization and time management

Team building and management proficiencies

Strong interpersonal skills

Critical thinking

Analytical skills

Flexibility to work non-traditional hours

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Computer proficiency

Job description

Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations. From its debut in 1937 with the now-iconic Aviator model created for the American Air Force to today, Ray-Ban has maintained a unique cultural relevance and has become a symbol of cool, worn by celebrities and public figures all around the world. A career in retail with Ray-Ban gives you exposure to an innovative and iconic brand, plus the backing of the global leader in eyewear & eyecare.

Ray-Ban is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Store Manager 3 leads the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection. The Store Manager focuses on creating and executing the Store's strategic plan.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures delivery of the Luxury Retail Signature Experience.
• Ensures the Luxury Retail point-of-view is well represented when communicating with the media.
• Directs and monitors all sales and operational activities of the store to ensure operating income and sales objectives are met.
• Recruits and hires superior talent with experience in a luxury service environment.
• Creates and maintains bench strength with a clearly defined succession plan.
• Develops associates by providing clear, motivating and constructive performance feedback in a timely manner.
• Accurately staffs the store to consistently deliver gracious customer service and meet sales goals.
• Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development.
• Recognizes associates for their performance and service.
• Maintains extremely high standards of presentation and operations.
• Communicates to the Brand Team product feedback based on business needs not wants.
• Communicates trends and competition activity to the Brand Team.
• Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Sets aggressive action plans.
• Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• 1+ year(s) management experience
• Effective oral and written communication
• Polished appearance and public communication skills
• Organization and time management
• Team building and management proficiencies
• Strong interpersonal skills
• Critical thinking
• Analytical and computer proficient
• Detail oriented
• Flexibility to work non-traditional hours including evenings and weekends

PREFERRED QUALIFICATIONS

• Bachelor's Degree
• 5+ years management experience in the luxury service industry

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.