Store Manager

The Salvation Army in Canada; Calgary; On-site; CAD 61,000 - 91,000; Full time

Job summary

The Salvation Army in Canada is hiring a Store Manager for Horizon Heights Thrift Store in Calgary, AB. You will lead daily operations, drive sales, and oversee staff, donations flow, and merchandising.

This role requires hands-on management, safety oversight, and coordination with national guidelines. You will report to the Retail District Manager, supervise a team of Sales Associates and volunteers, and ensure financial controls and customer service remain top priorities.

Qualifications

• Strong communication and leadership abilities.
• Experience in retail management or thrift operations preferred.
• Familiarity with OH&S and safety policies.

Responsibilities

• Direct store operations to meet sales targets and control costs.
• Hire, onboard, train, and evaluate staff per standards.
• Maintain health and safety, employee relations, and store compliance.
• Plan promotions, merchandising, and layout to attract customers.
• Monitor inventory and pricing; manage donations flow and processing.
• Prepare reports for National/Regional offices.

Skills

Communication

Organization

Problem solving

Relationship management

Negotiation

Education

College Diploma in Retail Management

Basic accounting

First aid training

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This job posting is for Horizon Heights Thrift Store located at Unit 461, 3508-32 Avenue NE, Calgary, AB, T1Y 6J2.

The hiring pay range for this position is precisely between $60,715.20 to $61,000.00 annually.

Position Purpose Summary

The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.

This position requires tasks and responsibilities beyond office and traditional sales-floor management. It regularly requires active physical participation in backroom, warehouse, receiving, sorting, pricing, and merchandise-handling activities.

Accountabilities

The incumbent may perform all, some, or similar range of duties.

• Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
• Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
• Manage health and safety, labour & employee relations, and other related issues at a store level
• Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock
• Plan store layout to attract customers including window displays and merchandise displays
• Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
• Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
• Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
• Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
• Responsible to plan, organize, direct, and control all store operations
• Help store associates make connections with the customers and demonstrate a value driven workforce

Role Competencies

• Results driven
• Developing direct reports
• Building effective teams
• Managing and measuring work/systems
• Motivating others
• Process Management
• Time Management

Performs other work-related duties as assigned.8

Critical Relationship Management

Internal: Retail District Managers, other Retail Store Managers and store team

External: Guests, donors, vendors, community store partners

Managerial/Technical Responsibilities

Reports directly to the Retail District Manager.

Direct reports: Supervises a team of Sales Associates of different level: responsible for hiring, terminating or making disciplinary decisions, directly supervise 10 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments

Financial And Material Management

• Considerable material responsibilities.
• Establish and manage in-store budget within guidelines
• Execute budgetary objectives by attaining sales margins
• Maintain staff cost ratios, and profit objectives as establish by the region
• Ensure nightly sales are deposited into the appropriate financial institution
• Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

Working Conditions

This is a permanent full time position

• Typical retail selling floor environment
• Back room sorting and stock warehousing with consideration for safety factors
• Frequent exposure to fumes and dust and temperature fluctuations
• Flexibility in personal work hours required
• Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
• Work is varied with periods of repetitive tasks
• Attention must be applied for accuracy when preparing financial documentation and staff scheduling
• Would need to be accessible in emergency situations as they arise.
• May be required to work overtime, as needed.
• Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs.
• Work outdoors – rarely.

Education, Experience And Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications And Certifications

• Completion of College Diploma in Business Retail Management or equivalent an asset
• Basic accounting skills required
• First aid training required or willing to learn in-house
• Working knowledge of Microsoft Office applications

Experience And Knowledge

• 3 years of progressive experience in retail
• Thrift retail experience would be an asset
• Fashion background would be an asset
• Microsoft Office – PowerPoint, Excel, Word required
• Experience working for Not for Profit/Charitable and retail experience is an asset
• French language an asset

Skills And Capabilities

• Communication, organizational, problem-solving, relationship management, negotiation skills are required
• Attention to details
• Ability to lead and develop a team

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation

The target hiring range for this position is $60,715.20 to $75,920.00 with a maximum of $91,104.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.