Store Manager

salvationarmyca; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

The Salvation Army Canada in Calgary is seeking a permanent full-time Store Manager to lead daily operations, drive sales targets, and ensure excellent customer service in our community thrift store.

You will hire and develop staff, oversee merchandising, promotions, inventory, safety, and reporting to National/Regional offices, while upholding Salvation Army values and mission.

Qualifications

• Experience in retail store operations and customer service.
• Ability to hire, train, evaluate and terminate staff according to standards.
• Strong planning and financial reporting skills.
• Commitment to safety and regulatory compliance.

Responsibilities

• Direct store operations to meet sales targets while maintaining service standards.
• Hire, orientate, train, evaluate, recognize, discipline, and terminate staff.
• Manage health and safety, labour relations and related issues at store level.
• Plan promotions and merchandising and monitor market trends.
• Plan store layout including windows and merchandise displays.
• Determine and maintain appropriate inventory levels based on weekly sales reviews.
• Maintain control of inventory by ensuring donations are retrieved, sorted, and priced.
• Ensure in-store safety for staff and customers and maintain store cleanliness.
• Prepare financial and other requested reports to the National and Regional offices.
• Collaborate with Salvation Army agencies to deliver emergency and disaster services as assigned.
• Lead and supervise a team of Sales Associates and volunteers.
• Perform other duties as assigned.

Skills

Results driven

Team leadership

Time management

Process management

Staff development

Sales optimization

Customer service

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.

ACCOUNTABILITIES:

• Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
• Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
• Manage health and safety, labour & employee relations, and other related issues at a store level
• Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors' stock
• Plan store layout to attract customers including window displays and merchandise displays
• Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
• Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
• Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
• Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
• Responsible to plan, organize, direct, and control all store operations
• Help store associates make connections with the customers and demonstrate a value driven workforce
• Performs other work-related duties as assigned.8

Role Competencies:

• Results driven
• Developing direct reports
• Building effective teams
• Managing and measuring work/systems
• Motivating others
• Process Management
• Time Management

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Retail District Managers, other Retail Store Managers and store team

External: Guests, donors, vendors, community store partners

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Retail District Manager.

Direct reports: Supervises a team of Sales Associates of different level: responsible for hiring, terminating or making disciplinary decisions, directly supervise 10 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments

FINANCIAL AND MATERIAL MANAGEMENT:

• Considerable material responsibilities.
• Establish and manage in-store budget within guidelines
• Execute budgetary objectives by attaining sales margins
• Maintain staff cost ratios, and profit objectives as establish by the region
• Ensure nightly sales are deposited into the appropriate financial institution
• Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

WORKING CONDITIONS:

This is a permanent full time position

• Typical retail selling floor environment
• Back room sorting and stock warehousing with consideration for safety factors
• Frequent exposure to fumes and dust and temperature fluctuations
• Flexibility in personal work hours required
• Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
• Work is varied with periods of repetitive tasks
• Attention must be applied for accuracy when preparing financial documentation and staff scheduling
• Would need to be accessible in emergency situations as they arise.
• May be required to work overtime, as needed.
• Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs.
• Work outdoors - rarely.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implic