Store Manager

Pandora; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Pandora is looking for a passionate Store Manager to lead our retail team in Calgary, Canada. This role involves engaging customers, driving sales, and coaching employees in a thriving environment. Candidates should have 3-5 years of experience in high-performance retail and strong leadership skills. Join us to be part of extraordinary moments in our customers' lives while fostering a career with growth opportunities!

Benefits

Competitive compensation package

Extensive benefits including Medical, Dental, Vision

Growth opportunities through training programs

Paid time off for various occasions

Qualifications

• 3-5 years experience as a Store Manager in retail.
• Demonstrated results-oriented leadership.
• Ability to connect with diverse audiences.

Responsibilities

• Engage with customers on the sales floor.
• Coach and manage assistant managers and associates.
• Drive sales and exceed store goals.

Skills

Communication

Business Acumen

Leadership

Customer Engagement

Tools

Microsoft Office 365

Retail Point-of-Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the globe to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the opportunity to spend quality time on the sales floor, engaging with customers and leading your team to drive sales. You will coach and manage Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job requires completing an assessment that will be emailed to you after submitting your application.

Our Store Managers excel when they:

• Embrace the store culture with passion for our brand, where team members become extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities to surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by demonstrating excellent product knowledge and fostering brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to help the team achieve their KPI goals.
• Build loyal fans through authentic engagement and lasting connections beyond transactions.
• Expand your network and attract top talent into Pandora through seasonal and core hiring for roles such as Assistant Store Manager, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience to ensure visual merchandising directives, operational processes, and talent development are implemented effectively.
• Perform all other duties as assigned.

To craft your career with us, you should have:

• At least 3-5 years of experience as a Store Manager in a high-performance retail environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, with a sense of Care.
• The ability to charm and captivate an audience, connecting with people at all levels.
• Sharp business acumen combined with analytical thinking to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Proficiency in Microsoft Office 365 Suite and retail point-of-sale systems.
• Must be at least 18 years old and able to provide proof of identity and work eligibility.
• A Dream for adventure, with a flexible schedule including nights, weekends, and holidays. Ability to stand for extended periods, lift 50+ pounds, and arrive on time is essential.

Our Benefits include:

• Competitive compensation package with base salary, bonuses, and RRSP programs.
• Extensive benefits such as Medical, Dental, Vision, Disability, Life and AD&D insurance, gift cards, and product discounts.
• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO including vacation, personal days, sick days, birthday, celebration days, and paid holidays.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Our products are sold in over 100 countries through more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. We craft jewelry at LEED-certified facilities in Thailand using recycled silver and gold, aiming to be carbon neutral by 2025. Pandora is listed on Nasdaq Copenhagen and reported a revenue of DKK 23.4 billion in 2021.

Pandora's recruitment process is transparent and fair, designed to remove bias and discrimination. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age in their applications.

About Pandora NAM:

The Pandora North America team includes over 115 employees in offices in New York & Baltimore, over 80 in our Logistics Center in Maryland, plus field and store staff totaling more than 3,900 employees across the region, which includes over 1,400 points of sale and more than 420 concept stores.