Store Manager

Trek Bicycle; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading bicycle retailer in Burnaby is seeking a Store Manager to oversee day-to-day operations and lead the team in providing exceptional customer experiences. The ideal candidate will have a strong retail background, excellent leadership skills, and a passion for cycling. This role includes driving sales, managing staff performance, and maintaining store operations, making it a perfect opportunity for those who love bikes and community engagement.

Benefits

Flexible and fun company culture

Supplemental health care

Dental insurance

Vision insurance

Competitive vacation package

Employee discounts on all product

Qualifications

• Solid understanding of retail fundamentals including profitability and budgeting.
• Experience leading a team for at least a year.
• Minimum 2 years in retail.

Responsibilities

• Drive sales and provide exceptional customer service.
• Lead training and performance meetings.
• Manage hiring, onboarding, and scheduling.

Skills

Retail Know-How

Leadership Experience

Love for Bikes

Problem-Solving Skills

Communication Game

Comfort with Change

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Burnaby

Job Description

As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for best in the world customer experiences, top-notch employee performance, and budget-beating sales. This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s the best for your community, your customers, and your employees. You will have the opportunity to change people’s lives!

Responsibilities

Financial Performance – 50%

• Drive sales by leading from the floor, providing incredible hospitality, and being one of the top two performing salespeople.
• Support financial goals through participating in the annual budgeting process, financial reviews, and team coaching.

Staff Performance – 25%

• Lead training across all key areas and validate through observation, role-play, and tools like Trek U.
• Host bi-weekly leadership meetings with your leadership team and directly responsible individuals (DRIs) to review performance and plan ahead.

Store Merchandising & Operations – 15%

• Maintain an organized, shopper-friendly store with strong merchandising and displays.
• Oversee store operations including inventory management, supply management, and QuickBooks exports.

Human Resources – 10%

• Manage hiring, onboarding, scheduling, and team development.
• Support all HR processes including discipline and team engagement.

What you’ll bring to the team

• Retail Know-How: You’ve got a solid handle on retail fundamentals—think KPIs, profit & loss statements, budgets—the numbers that keep a store thriving.
• Leadership Experience: You’ve led a team for at least a year and know how to coach, inspire, and bring out the best in people.
• Retail Roots: You’ve spent at least 2 years in the retail world.
• Operational Chops: From inventory and merchandising to payroll, scheduling, and customer service—you’ve done it all and can juggle these pieces like a pro.
• Love for Bikes: You believe bikes make the world better! Whether you’re a daily commuter, weekend warrior, or just love helping others discover cycling, you bring the fuel.
• Problem-Solving Skills: You’re quick on your feet and great at figuring things out—even when the path isn’t totally clear.
• Communication Game: You know how to keep it clear, real, and respectful—whether it’s over email, in a team huddle, or helping a customer find their perfect ride.
• Comfort with Change: Retail moves fast, and you’re cool with that. You’re flexible, resourceful, and ready to roll with whatever comes your way.

TrekBenefits

• Flexible and fun company culture
• Supplemental health care
• Dental insurance, Vision insurance
• Free Life insurance & optional term life insurance
• Competitive vacation package
• RRSP matching plan
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule– 9 statutory holidays
• Employee discounts on all product