Store Manager

Pet Valu Canada Inc. (Company); Area A (Red Bluff/Quesnel South); On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading retail company, Pet Valu, is looking for a passionate Store Manager in Area A (Red Bluff/Quesnel South). In this role, you will lead and develop your team to deliver exceptional service and support Pet Parents in making informed decisions about their pets' needs. The ideal candidate will have a minimum of 2 years of retail management experience and a love for the pet care industry, ensuring all operational standards are met while fostering a friendly store environment. Join us and enjoy a rewarding career in pet retail!

Benefits

Management training

Product knowledge

Competitive wages

Pet-oriented career-building environment

Qualifications

• Minimum of 2 years of customer service and retail store management experience.
• Outgoing and friendly personality with strong customer service skills.
• Ability to observe, coach, and provide feedback to employees.

Responsibilities

• Ensure that all customer service standards are met by staff.
• Manage a team of employees, including recruiting, scheduling, training, and coaching.
• Coordinate administrative activities such as order placements and inventory management.

Skills

Customer service

Retail management

Communication

Job description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview:

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get:

• Management training
• Product knowledge
• Competitive wages
• Pet-oriented career-building environment

What you do:

• Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees, including recruiting, scheduling, training, assigning daily tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with staff to achieve targeted business results
• Perform other duties and tasks as required

What you bring:

• Minimum of 2 years of customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe, coach, and provide feedback to employees on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary