Store Manager

Mark's; Alliston; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance customer service and operational excellence. This role involves coaching and mentoring a dedicated team, ensuring compliance with service standards, and fostering a positive work environment. With a commitment to diversity and inclusion, the company aims to provide an extraordinary career experience while evolving into Canada's top destination for industrial and casual apparel. Join this innovative retailer and contribute to a culture that values every individual, making life in Canada better for all.

Qualifications

• 3-5 years of retail experience with proven coaching and mentoring skills.
• Ability to manage daily and weekly store operations effectively.

Responsibilities

• Lead the team to deliver exceptional customer service and support customer acquisition.
• Ensure compliance with operational standards and manage store scheduling.

Skills

Coaching

Mentoring

Communication

Organizational Skills

Retail Experience

Basic Computer Skills

Job description

What You’ll Do

Customer Service

• Provide leadership to the team, coaching and following up to ensure delivery of service standards to each customer.
• Enforce delivery of our customer service standards as per our operating model.
• Offer an exceptional omni-channel experience by managing in-store eCommerce sales and fulfilling orders within service levels.
• Support customer acquisition efforts through promotion of loyalty and credit card programs.

Operations

• Ensure compliance with visual standards, store maintenance, and pricing standards.
• Plan and execute weekly price changes, promotional setups, and department POP to maintain 100% system pricing, including weekly sweeps.
• Achieve annual shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Oversee preparation for annual inventories.
• Ensure compliance with all LP, Cash, Audit, and OH&S policies and procedures.
• Develop and monitor efficient store scheduling for sales and support functions.

Training

• Provide ongoing feedback and coaching based on key metrics and behaviors.
• Create development plans and conduct annual appraisals for management and direct reports.
• Address customer concerns and ensure a positive customer experience.
• Lead recruiting and hiring strategies to build a complete team.
• Develop succession plans through continuous training and development.

Leadership

• Act as a brand ambassador, promoting our brands and culture.
• Motivate the team through recognition programs and contests.
• Maintain performance management standards, including progressive discipline when necessary.
• Foster a positive, inclusive, and empowering work environment.

What You Bring

• Proven coaching, mentoring, and development skills for teams.
• Ability to plan and manage daily and weekly store operations.
• Exceptional communication and organizational skills.
• Strong training and mentoring abilities.
• 3-5 years of retail experience.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills.

About Us

At Marks, we aim to provide an extraordinary career experience as we evolve into Canada's top destination for industrial and casual apparel and footwear. As a leading Canadian retailer and part of the Canadian Tire family, we are committed to comfort, quality, and style through innovative product development and exclusive brands. Join us and find your place here.

Our Commitment to Diversity, Inclusion, and Belonging

We foster an environment where everyone feels they belong, with a focus on diversity, inclusion, and equity. We respect all individuals regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. Our purpose is to make life in Canada better.

Accommodations

We value inclusion and encourage candidates from diverse backgrounds, including racialized, Indigenous, 2SLGBTQIA+, women, and persons with disabilities. If you need accommodations during the application or interview process, please inform us when contacted, and we will work to meet your needs.