Store Lead - Place D Orleans - Full time

The Children's Place; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Store Lead to enhance customer engagement and support the Store Leadership Team. In this dynamic role, you will manage cash-wrap operations, maintain store standards, and lead by example in providing exceptional customer service. Your ability to inspire and develop talent will be key in fostering a positive work environment. If you are detail-oriented, adaptable, and possess strong communication skills, this opportunity is perfect for you to make a significant impact in a retail setting while contributing to a collaborative team culture.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail experience preferred.

Responsibilities

• Support Store Leadership Team with cash-wrap operations and store standards.
• Motivate associates and foster a positive work environment.
• Participate in the Leader on Duty program to enhance customer experience.

Skills

Customer Engagement

Detail Oriented

Teamwork

Performance Feedback

Effective Communication

Time Management

Adaptability

Education

High School Diploma or Equivalent

1-3 Years Previous Retail Experience

Tools

Microsoft Office

Job description

Store Lead - Place D Orleans - Full time

Store Lead - Place D Orleans - Full time

Location: Orleans, Ontario

The Children’s Place (Place) has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Children’s Place to hire, train and promote all of its associates and to administer all other personnel policies regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status or any other ground as described in the Ontario Human Rights Code. The Children’s Place supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants and internal employees with disabilities.

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

Key Accountabilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partner with Store Manager to address performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provide direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in and completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of age

Skills and Behaviors:

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in a team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs