Store lead - new sudbury centre - full time

The Children's Place canada; Greater Sudbury; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading children's retail company in Sudbury is seeking a Store Lead. The role includes managing cash-wrap operations, supporting the Store Leadership Team, and fostering customer engagement. Ideal candidates will have retail experience, strong customer service skills, and the ability to motivate teammates. This position is full-time with a dynamic work environment focused on teamwork and employee development.

Qualifications

• High school diploma or equivalent.
• 1-3 years of retail experience.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through the training of associates.
• Partner with Store Manager to address performance concerns.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment.
• Motivate and inspire associates to build brand loyalty.
• Model exceptional customer service behaviors on the sales floor.
• Support the management team to maximize productivity.
• Participate in the Leader on Duty program.
• Process payroll weekly.
• Help maintain a clean stockroom.

Job description

The Children's Place (Place) has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Children's Place to hire, train, and promote all of its associates and to administer all other personnel policies regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code. The Children’s Place supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants and internal employees with disabilities.

The Children's Place (Place) s'engage comme toujours à offrir l'équité en matière d'emploi à tous les associés et candidats à l'emploi. En conséquence, la politique de PLACE est de recruter, former, donner de l'avancement et appliquer toutes les autres politiques relatives au personnel sans considération d'âge, sexe, invalidité, race, origine ethnique, citoyenneté, croyance, orientation sexuelle, état matrimonial ou autre motif décrit dans le Code des droits de la personne de l’Ontario. The Children’s Place appuie la pleine intégration des personnes handicapées, conformément au Code des droits de la personne de l’Ontario et la Loi sur l'accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Les aménagements nécessaires sont disponibles sur demande pour les candidats et les employés internes touchés par une invalidité.

Location: Sudbury, Ontario

Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
• Partner with Store Manager to address performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provide direct, objective feedback in a timely manner.
• Assess performance and provide appropriate feedback during daily interactions and the annual performance review process.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for internal and external customers.
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor, maintaining high standards and ensuring brand integrity.
• Represent the company professionally and positively.
• Support the management team to maximize productivity through operational and product knowledge, customer service, and participation in store initiatives.
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while managing payroll.
• Process payroll weekly.
• Modify schedules based on business needs.
• Help maintain a clean, organized, and efficient stockroom, adhering to policies.
• Ensure Environment (CRE) Standards & Safety requirements are met.

Education and Experience:

• High school diploma or equivalent.
• 1-3 years of retail experience.
• Must be at least 18 years old.

Skills and Behaviors:

• Excellent customer engagement skills.
• Detail-oriented with the ability to prioritize tasks.
• Ability to work in a team environment.
• Ability to give and receive performance-based feedback.
• Embrace self-development.
• Effective communication skills.
• Adaptability and flexibility to changing priorities.
• Excellent time management, planning, and organization skills.
• Proficient in Microsoft Office.
• Ability to learn internal applications.
• Flexibility to work weekends and a schedule that meets business needs.
• Physical ability to maneuver on the sales floor and stockroom, climb ladders, lift, and carry up to 50 lbs.