Store lead - heartland town center - full time

The Children's Place canada; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail brand in Mississauga is seeking a Store Lead to support the Store Leadership Team. The successful candidate will manage cash-wrap operations, assist in training associates, and drive a positive store environment. Applicants should have a high school diploma and 1-3 years of retail experience, with excellent customer engagement skills and the ability to work in a team. This role requires flexibility to meet business needs.

Qualifications

• 1-3 years of previous retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through training associates.
• Partner with Store Manager to address performance concerns.
• Foster a positive work environment.
• Motivate and inspire associates to build brand loyalty.
• Support the management team to maximize productivity.

Skills

Excellent customer engagement skills

Detail-oriented

Ability to work in a team environment

Effective communication skills

Excellent time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Children's Place (Place) has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Children's Place to hire, train, and promote all of its associates and to administer all other personnel policies regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code. The Children’s Place supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants and internal employees with disabilities.

The Children's Place (Place) s'engage comme toujours à offrir l'équité en matière d'emploi à tous les associés et candidats à l'emploi. En conséquence, la politique de PLACE est de recruter, former, donner de l'avancement et appliquer toutes les autres politiques relatives au personnel sans considération d'âge, sexe, invalidité, race, origine ethnique, citoyenneté, croyance, orientation sexuelle, état matrimonial ou autre motif décrit dans le Code des droits de la personne de l'Ontario. The Children's Place appuie la pleine intégration des personnes handicapées, conformément au Code des droits de la personne de l'Ontario et à la Loi sur l'accessibilité pour les personnes handicapées de l'Ontario (LAPHO). Les aménagements nécessaires sont disponibles sur demande pour les candidats et les employés internes touchés par une invalidité.

Location: Mississauga, Ontario

Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
• Partner with Store Manager to address performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provide direct, objective feedback in a timely manner.
• Assess performance and provide appropriate feedback during daily interactions and the annual performance review process.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for internal and external customers.
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store, ensuring the integrity of the brand.
• Represent the company professionally and positively.
• Support the management team to maximize productivity through operational and product knowledge, customer service, and participation in key store initiatives.
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll.
• Process payroll weekly.
• Modify schedule based on business needs.
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
• Ensure Environment (CRE) Standards & Safety requirements are met.

Education and Experience:

• High school diploma or equivalent.
• 1-3 years of previous retail experience.
• Must be at least 18 years of age.

Skills and Behaviors:

• Excellent customer engagement skills.
• Detail-oriented with the ability to prioritize tasks.
• Ability to work in a team environment.
• Ability to give and receive performance-based feedback.
• Embrace self-development.
• Effective communication skills.
• Adaptability and flexibility to changing priorities.
• Excellent time management, planning, and organizational skills.
• Proficient in Microsoft Office.
• Ability to learn internal applications.
• Ability to work a flexible schedule, including weekends, to meet business needs and availability requirements set by the company.
• Ability to maneuver on the sales floor and stockroom; climb ladders; lift and carry up to 50 lbs.