Store Lead - Guest Experience & Product Expert

Arcteryx; London; Hybrid; CAD 34,000 - 39,000; Part time

Benefits offered by this job

Growth opportunities

Time & Flexibility

Wellbeing - EAP

Health benefits

Financial wellbeing - RRSP matching &

Job summary

Arc’teryx is recruiting a part-time Store Lead in London, Ontario to join the store leadership team and guide Product Guides, shaping guest experience across all store pillars. You’ll lead from the floor, coach staff, manage inventory and visual merchandising, and help achieve store targets with Arc’teryx values guiding decisions.

The role emphasizes customer service, teamwork, and outdoor enthusiast culture, with part-time hours up to 25 per week and a strong emphasis on community engagement

Responsibilities

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Job description

Arc’teryx is recruiting a part-time Store Lead in London, Ontario to join the store leadership team and guide Product Guides, shaping guest experience across all store pillars. You’ll lead from the floor, coach staff, manage inventory and visual merchandising, and help achieve store targets with Arc’teryx values guiding decisions.

The role emphasizes customer service, teamwork, and outdoor enthusiast culture, with part-time hours up to 25 per week and a strong emphasis on community engagement