Store Keyholder & Customer Experience Lead

Fossil Group; Ottawa; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth opportunities

Employee product discounts

Job summary

Fossil Group is seeking enthusiastic Third Key Holders to inspire a store team and drive sales. You will observe and coach your team to deliver an exceptional in-store experience, aligning daily actions with business needs and goals.

This role emphasizes teamwork, adaptability, and professional presence. Requirements include 1–2 years in fashion retail, strong communication skills, and a willingness to learn.

Qualifications

• 1–2 years of retail experience, preferably within the fashion retail industry.
• Passion for upholding an exceptional internal and external customer experience.
• Brings professionalism and a level of sophistication to the role.
• Team-centric leadership approach that motivates and inspires your talent.
• Ability to build brand loyalty.
• Genuinely cares to help people succeed.
• Outstanding written, verbal, and presentation skills.
• Collaborative with others, yet able to self-motivate and direct.
• Committed to continuous learning with the ability to adapt and flex.
• Able to adjust and customize according to the needs of the business.
• Bachelor’s degree preferred.

Responsibilities

• Observe and coach team to deliver an exceptional store experience.
• Align daily actions with business needs and drive sales goals.
• Foster a positive, collaborative store environment and teamwork.
• Lead by example with professionalism and sophistication.
• Help teammates succeed and grow their careers.

Skills

Retail leadership

Customer experience

Communication skills

Team motivation

Brand loyalty

Adaptability

Presentation skills

Open availability

Education

Bachelor’s degree

Job description

Fossil Group is seeking enthusiastic Third Key Holders to inspire a store team and drive sales. You will observe and coach your team to deliver an exceptional in-store experience, aligning daily actions with business needs and goals.

This role emphasizes teamwork, adaptability, and professional presence. Requirements include 1–2 years in fashion retail, strong communication skills, and a willingness to learn.