Store Director, Vancouver Oakridge Park

TIFFANY & CO; Vancouver; On-site; USD 110,000 - 155,000; Full time

Job summary

An established industry player seeks a passionate Sales Manager to enhance client relationships and drive sales in a luxury retail environment. This role involves leading a dedicated team to deliver unforgettable experiences while achieving commercial targets. The ideal candidate will have extensive experience in sales management, a proven ability to foster client loyalty, and a commitment to excellence in service. Join a company that values craftsmanship and sustainability, and be part of a culture that celebrates diversity and growth. If you are ready to take your career to the next level in a dynamic and rewarding environment, this opportunity is for you.

Benefits

Bonus and Sales Incentives

Diversity and Inclusion Initiatives

Career Growth Opportunities

Qualifications

• 7-10 years of sales management experience in retail or luxury retail.
• Proven track record in sales generation and client relationship management.

Responsibilities

• Deepen client relationships to achieve sales targets and drive loyalty.
• Elevate in-store experience and manage team performance.

Skills

Sales Management

Client Relationship Management

Team Leadership

Customer Experience Management

Sales Generation

Flexibility in Work Hours

Education

College/University Degree

Tools

Microsoft Office Suite

Point of Sales (POS) System

Client Tracking Systems

Job description

Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Sales:

• Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target. Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Manage and motivate & inspire the team to drive business through key product pillars.

Service:

• Elevate the in-store experience by consistently delivering memorable moments.
• Lead, model, and coach based on NPS score, provide feedback, and elevate the Tiffany Experience by keeping the survey questions in mind.
• Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being always delivered.
• Optimize hospitality and store amenities to create unique experiences.

Talent:

• Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Experience

Required:

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourages applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.

The hiring range for this position ranges from $110,000 - $155,000. The rate of pay offered will be dependent upon candidates' relevant skills and experiences. Retail management is also eligible for bonus and sales incentives.