Store Associate

NRO The Salvation Army NRO; Mill Bay; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs

Flexibility at work

Job summary

The Salvation Army Mill Bay Thrift Store is hiring for a full-time role that supports daily retail operations. You will greet customers, process donations, and help meet sales targets while maintaining inventory and store cleanliness. Prior cash handling and customer service experience are preferred, with the ability to stand long hours and lift up to 29 lbs.

Licensing or OH&S awareness is a plus. This permanent full-time position requires flexibility with weekday and Saturday shifts, and offers

Qualifications

• Completion of some high school coursework.
• Cash handling experience is required.
• Knowledge of lifting guidelines.
• Experience with cash registers and related processes (bank deposits, reports).

Responsibilities

• Greet and interact with customers/donors in a positive, friendly manner.
• Contribute to meeting store sales targets and provide efficient customer service.
• Process donations including sorting, pricing, and stocking.
• Maintain store opening/closing procedures and handle transactions accurately.
• Assist with inventory, merchandising, and window displays as directed.

Skills

Cash handling

Customer service

Attention to detail

Teamwork

Education

Some high school coursework

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Accountabilities

The incumbent may perform all, some, or similar range of duties.

Operations

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; displays and merchandise displays; ensures attractiveness of the store through "Tidy Maintenance:".
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
• Perform other duties as required.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Performs other work-related duties as assigned.

Critical Relationship Management

Clarification of Information. Conducts Routine Interactions.

Internal: Store Manager, Corps Officer(s), volunteers, staff

External: Guests, vendors

Managerial/Technical Responsibilities

Reports directly to the Store Manager.

Direct reports: None.

Financial and Material Management

Moderate material responsibilities.

Uses or maintains organization assets in accordance with established guidelines.

Does not process any financial transactions with no budget responsibilities.

Working Conditions

This is a permanent full-time position.

Work schedule may vary from week to week and will include weekdays and/or Saturdays.

This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 30 pounds.

The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Completion of some high school course work.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge

• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities

• Attention to detail.
• Self-motivated/disciplined.
• Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Must have good interpersonal and communication skills (oral).
• Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of products.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Location

This Job posting is for Mill Bay Thrift Store located at 855 Shawnigan-Mill Bay Road Mill Bay, BC V0R 2P2.

Compensation

The target hiring range for this position is $18.25 to $21.74 with a maximum of $25.23. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits

• Potential to experience flexibility at work.
• Receive health and dental benefits.
• Paid vacation and sick time.
• RRSP's.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

About the Team

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.

Culture

There is a place for everyone to belong at The Salvation Army.