Store Associate

Fat Bastard Burrito Co.; Kelowna; On-site; CAD 26,000 - 34,000; Full time

Job summary

Fat Bastard Burrito Co. in Kelowna is seeking a versatile Store Associate to deliver an exceptional guest experience while supporting all restaurant operations.

This role is fully cross-trained and may work in any area of the restaurant, including guest service, food preparation, cash handling, inventory support, cleaning, and operational duties. The Store Associate is expected to maintain company standards for food quality, cleanliness, safety, and hospitality while contributing to the overall

Qualifications

• High school diploma, GED, or equivalent preferred.
• Previous restaurant or customer service experience is an asset but not required.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong work ethic and commitment to guest service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet and serve guests in a friendly and professional manner.
• Take guest orders accurately and efficiently.
• Prepare and assemble menu items according to recipes and standards.
• Maintain food quality, presentation, and portion control standards.
• Follow all food safety and sanitation procedures.
• Process guest transactions accurately using the POS system.
• Restock food, packaging, beverages, and restaurant supplies.
• Support with opening, closing, and daily operational procedures.
• Assist with receiving and organizing deliveries, stock rotation, and product organization.
• Maintain cleanliness throughout all restaurant areas.
• Report safety concerns and operational issues to management.

Education

High school diploma or equivalent

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Strong work ethic and commitment to guest service

Ability to thrive in a fast-paced environment

Job description

Reports To: Restaurant Manager / Supervisor

The Store Associate is responsible for delivering an exceptional guest experience while supporting all aspects of restaurant operations. This role is fully cross-trained and may work in any area of the restaurant, including guest service, food preparation, cash handling, inventory support, cleaning, and operational duties. Store Associates are expected to maintain company standards for food quality, cleanliness, safety, and hospitality while contributing to the overall success of the restaurant.

Essential Functions

Guest Service

• Greet and serve guests in a friendly and professional manner.
• Take guest orders accurately and efficiently.
• Provide menu recommendations and answer guest questions.
• Resolve guest concerns professionally and escalate issues when required.
• Promote current offers and initiatives when appropriate.

Food Preparation and Production

• Prepare and assemble menu items according to company recipes and standards.
• Maintain food quality, presentation, and portion control standards.
• Follow all food safety and sanitation procedures.

Cash Handling and POS Operations

• Process guest transactions accurately using the POS system.
• Follow company cash handling and security procedures.
• Ensure accuracy in all transactions and operational records.
• Assist with opening, closing, and daily operational procedures.
• Restock food, packaging, beverages, and restaurant supplies.
• Support with receiving and organizing deliveries, stock rotation, and product organization.

Cleaning, Safety, and Compliance

• Maintain cleanliness throughout all restaurant areas.
• Complete assigned cleaning and sanitation duties.
• Follow all health, safety, food safety, and company policies.
• Report safety concerns and operational issues to management.

Teamwork and Professionalism

• Work collaboratively with team members and management.
• Participate in all required training programs.
• Maintain a positive attitude and professional appearance.
• Represent Fat Bastard Burrito in a professional manner at all times.

Work Conditions

• Extended periods of standing and walking.
• Ability to lift up to 15 kg (33 lbs).
• Flexible availability including evenings, weekends, and holidays.
• Frequent interaction with guests and team members.

Required Skills and Qualifications

• High school diploma, GED, or equivalent preferred.
• Previous restaurant or customer service experience is an asset but not required.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong work ethic and commitment to guest service.
• Ability to thrive in a fast-paced environment.

Please note this posting is for an existing vacancy.