Server

Torsap Thai Kitchen; Charlottetown; On-site; CAD 30,000 - 40,000; Full time

Job summary

Torsap Thai Kitchen in Charlottetown is seeking a friendly and dedicated crew member. This role focuses on providing excellent customer service, preparing food according to recipes, and collaborating with team members. Candidates should be knowledgeable about the menu and upselling strategies.

The ideal applicant is punctual, adaptable to schedules, and maintains a professional appearance. Responsibilities also include participation in community outreach activities and adhering to safety standards in food preparation.

Qualifications

• Able to wear complete Guac uniform.
• Able to lift 20 lbs.

Responsibilities

• Prepares all menu items to recipe and maintains quality.
• Works well with other employees and promotes teamwork.
• Drives sales through upselling and product knowledge.
• Adheres to attendance policies and adjusts schedule when needed.

Skills

Customer service

Teamwork

Food preparation

Tools

POS System

Vegetable slicer

Grill

Oven

Fryer

Food processor

Knife

Job description

General Responsibilities

Always smiles, greets and makes eye contact. Is friendly, welcoming and genuine. Shows a sense of urgency and speed of service within allotted guidelines. Thanks the customer for their business. Accommodate customer’s requests and has a strong knowledge of products. Maintains a professional appearance both on and off the sales floor and is polite and professional on the phone.

Product Preparation

Prepares all menu items to recipe. Is aware and focused on portion control. Maintains adequate levels of food preparation to meet sales demands of restaurant. Is knowledgeable in slicing, packaging, dating, labeling, proper rotation and storage. A crew member is able to prepare vegetables, set‑ups, and Burritos as prescribed and at acceptable speeds while keeping safety in mind.

Team Player

Crew member works well with other employees. They are considerate, polite and friendly, promoting teamwork. Will take the initiative to pitch and help others. Constantly communicates to the supervisor, management and utilizes the communication book. Adheres to 'shift etiquette' and sets the employees up for success. Asks for tasks and assignments to help the store. Properly completes and takes pride in his/her efforts while performing all assigned tasks. Involved in cleaning assignments and completes them in a timely manner through‑out shift. Follows dress code standards. Embraces change in the restaurant and staff in a positive manner.

Driving Sales

Up selling- suggesting combos, double meat, double cheese. Has knowledge of promotions, featured menu items and LTO’s. Welcomes coupons and encourages in‑store discounts. Is willing to make suggestions for improving procedures, and improving teamwork. The crew member is aware of events or ways to get involved outside the four walls and takes initiative in community outreach.

Attendance and Flexibility

Adheres to schedule as written. Employee is prompt and on time for shift and completes scheduled shift. Is willing to adjust schedule when necessary and willing to work more than originally scheduled when needed. Gives minimum 8 hours notice of illness. Is able to work nights and weekends. Long weekends are blackout time periods. Puts in schedule request minimum three weeks prior.

Qualifications

Able to wear complete Guac uniform. Able to lift 20 lbs.

Equipment Operations

• POS System
• Vegetable slicer
• Grill
• Oven
• Fryer
• Food processor
• Knife