Store Associate

Sherwin-Williams; Cranbrook; On-site; CAD 34,000 - 42,000; Full time

Job summary

Sherwin-Williams Store #8863 in Cranbrook, BC, is seeking a Store Associate to help wholesale and retail customers, determine needs, and recommend the right solutions while maintaining high standards and achieving sales goals. This on-site role focuses on service, product knowledge, and teamwork.

You will assist customers in person and by phone, process sales, stock displays, tint/mix products, and help with deliveries to ensure outstanding service and customer satisfaction.

Qualifications

• Minimum 18 years of age.
• Legal authorization to work in the country of employment.
• Ability to retrieve items from shelves and lift 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse and tint/mix as needed.
• Stock shelves and set up displays; load/unload deliveries.
• Maintain in-stock and presentable areas and stay knowledgeable about products.

Skills

Customer service

Sales

Multilingual

Physical stamina

Education

High School diploma / CAEC

Tools

Tinting equipment

Mixing equipment

Job description

Job Description

Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #8863, located at: 1625 Cranbrook St N, Cranbrook, BC, V1C 3S7.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• It's all here for you... let's Create Your Possible

This posting is for an existing vacancy.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.