Store Associate

Sherwin-Williams; Coquitlam; On-site; CAD 20,664 - 30,307; Full time

Job summary

Sherwin-Williams in Coquitlam, BC is seeking a Store Associate to support store operations and deliver excellent customer service. This role involves helping customers find the right Sherwin-Williams products, answering questions, and supporting sales targets at Store #8861 (2750 Barnet Hwy, Coquitlam, BC).

The position requires lifting up to 70 lbs occasionally and the ability to work both with customers and deliveries.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the country of employment.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately according to policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse as needed.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist with deliveries and loading/unloading of trucks.
• Maintain in-stock and presentable areas.
• Stay knowledgeable about products and options available.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Product knowledge

Multilingual

Education

High School diploma or equivalent

Tools

POS system

Job description

Job Description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job Description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #8861, located at: 2750 Barnet Hwy Coquitlam, BC V3B 1B9

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• It's all here for you... let's Create Your Possible

A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/

This posting is for an existing vacancy.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.