Store Associate

The Salvation Army; Central Saanich; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local thrift store is seeking a full-time Thrift Store Associate to provide excellent customer service, handle donations, and assist in store operations. The ideal candidate will have some high school education, strong communication skills, and a willingness to uphold the organization's mission. The role requires physical capability and may involve varied hours. The target salary range is $17.85 to $19.69 per hour.

Qualifications

• Willingness to support the Salvation Army mission in Canada.
• Comply with OH&S Act and health and safety policies.
• Months of experience in processing or distribution of goods or customer service.

Responsibilities

• Greet and interact with customers/donors in a positive manner.
• Contribute to meeting store sales targets.
• Assist with donation turnover and inventory replenishment.
• Maintain an attractive, organized and safe store appearance.
• Perform other duties as required.

Skills

Attention to detail

Strong interpersonal and verbal communication skills

Self-motivated and disciplined

Ability to work independently and as part of a team

Education

Completion of some high school

Job description

Overview

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support those experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds; there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose The role provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Accountabilities

• Operations: Greet and interact with customers/donors in a positive, friendly and courteous manner; contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers; be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items; maintain store opening and closing procedures; responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages or shortages; adhere to store policy regarding cheques, credit cards, refunds, voids and holds; process raw materials by loading/unloading, sorting, packing, hanging, pricing and storing donations; respond to customer enquiries about stock; monitor store security; assist with store layout plans, window displays and merchandise displays to attract customers; contribute to inventory control by retrieving, sorting, hanging and pricing as directed; assist with donation turnover and inventory replenishment; handle merchandise safely and in an organized manner; assist donors with contributions and placement of stock; maintain proper sorting and processing of goods and pricing per store policy; perform other duties as required.
• Health and Safety: Contribute to safety of staff and customers (e.g., snow removal, clear fire exits, clean spills); maintain an attractive, organized and safe store appearance; tidy, restock shelves, clean as necessary; on a rotational basis clean the lunchroom, washroom and other common areas; work in compliance with OH&S Act and Salvation Army health and safety policies and procedures; perform other work-related duties as assigned.
• Critical relationship management: Clarification of information and routine interactions; internal: Store Manager, Corps Officers, volunteers and staff; external: guests and vendors.
• Managerial/Technical responsibilities: Reports to the Store Associate; direct reports: none.
• Financial and material management: Moderate material responsibilities; maintains organization assets per guidelines; does not process financial transactions or have budget responsibilities; all duties performed in accordance with the Mission Statement and code of conduct.
• Working conditions: Permanent full-time position; schedule may vary including weekdays and Saturdays; ability to stand for long periods and lift/move up to 30 pounds; may require wearing gloves and following precautionary health and safety measures.
• Education, experience and qualifications: Willingness to support the Salvation Army mission in Canada; comply with OH&S Act and health and safety policies; alternative combinations of education and experience may be considered.
• Education, qualifications and certifications: Completion of some high school; alternative combinations of education and experience may be considered.
• Experience and knowledge: Months of experience in processing or distribution of goods or customer service; knowledge of lifting guidelines; cash handling experience and familiarity with cash registers, deposits and reports; product brand awareness is an asset; experience in a computerized environment.
• Skills and capabilities: Attention to detail; self-motivated and disciplined; able to work independently and as part of a team; strong interpersonal and verbal communication skills; physically capable of lifting up to 29 lbs frequently without assistance, including bending, twisting, pushing and pulling of products.
• Screening: Ability to undergo applicable screening and background checks satisfactory to The Salvation Army.
• This job posting: This job posting is for the Brentwood Thrift Store located at 7181 West Saanich Road, Brentwood Bay, BC V8M 1P7.

Compensation

The target hiring range for this position is $17.85 to $19.69 with a maximum of $23.63. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.