Store Assistant Manager (H)

Pet Valu; Regina; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a passionate team at a leading pet retailer dedicated to providing exceptional service to pet owners. As an Assistant Store Manager, you will coach and develop your team while ensuring a welcoming environment for customers. This role offers management training, competitive wages, and employee discounts, all while contributing to a pet-oriented culture. If you love pets and are eager to grow in the retail industry, this is the perfect opportunity for you!

Benefits

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet-oriented career-building environment

Qualifications

• 2+ years of experience in customer service and retail management.
• Strong leadership and coaching abilities to manage a store team.

Responsibilities

• Ensure customer service standards are met and maintain community relationships.
• Manage team activities including recruitment, training, and scheduling.

Skills

Customer Service Skills

Retail Management

Team Leadership

POS Systems

Communication Skills

Education

High School Diploma

Retail Management Certification

Job description

Location: Regina, Saskatchewan

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview

As an Assistant Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a passionate team of Pet Experts and enjoy the perks of helping Pet Parents daily. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What You Do

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society).
• Manage a team of employees, including recruiting, scheduling, training, assigning tasks, supervising, and coaching.
• Ensure staff adhere to operational standards and procedures set at the corporate level.
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork.
• Work with store staff to achieve targeted business results.
• Perform other duties as required.

What You Bring

• Minimum of 2 years of customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset