Store Assistant Manager (H)

Pet Valu; Edson; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a passionate team at a leading pet retailer as an Assistant Store Manager! In this role, you'll coach and develop your team to deliver exceptional service while helping pet owners find the best solutions for their beloved companions. Enjoy a supportive environment that fosters growth and offers management training, employee discounts, and competitive wages. If you have a love for pets and a knack for leadership, this is the perfect opportunity to make a positive impact in the community while advancing your career in the pet care industry.

Benefits

Management Training

Employee Discounts

Paid Benefits

Competitive Wages

Career-Building Environment

Qualifications

• 2+ years of customer service and retail management experience.
• Strong customer service skills and ability to coach team members.

Responsibilities

• Manage store operations and ensure customer service standards are met.
• Recruit, train, and supervise store staff to achieve business goals.

Skills

Customer Service

Retail Management

Team Leadership

POS Systems

Job description

Location: Edson, Alberta

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. We are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All our stores are committed to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoptions (select stores only), pet food bank programs, and support through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview

As an Assistant Store Manager, you will coach and develop your store team to deliver exceptional service to all customers and assist Pet Parents in finding the right nutrition and solutions for their pets. You'll be part of a passionate team of Pet Experts and enjoy helping Pet Parents every day. If you're enthusiastic about learning and growing with one of North America's top pet retailers, this position is ideal for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• A pet-oriented, career-building environment

What You Do

• Ensure customer service standards are met and maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team including recruiting, scheduling, training, assigning tasks, supervising, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Handle administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Coordinate efforts to achieve targeted business results
• Perform other duties as required

What You Bring

• Minimum of 2 years of customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing, friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts as necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset