Store Assistant Manager (H)

Pet Valu; Castlegar; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a passionate team at a leading pet retailer as an Assistant Store Manager! In this role, you'll coach and develop your team to provide exceptional service to pet parents. You'll enjoy management training, employee discounts, and a pet-oriented career-building environment. If you have a love for pets and a knack for leadership, this is the perfect opportunity for you to grow in the pet care industry while making a difference in the lives of pets and their owners.

Benefits

Management Training

Employee Discounts

Paid Benefits

Competitive Wages

Pet-Oriented Career Environment

Qualifications

• Minimum of 2 years of customer service and retail store management experience.
• Outgoing personality with strong customer service skills.

Responsibilities

• Manage a team including recruiting, scheduling, and training.
• Ensure customer service standards are met by staff.

Skills

Customer Service

Retail Management

Team Leadership

Sales Techniques

POS Systems

Education

High School Diploma

Retail Management Certification

Tools

POS Systems

Job description

Location: Castlegar, British Columbia

Starting From
$19.90

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need, partnering with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview

As an Assistant Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy the perks of helping Pet Parents every day. If you're enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What You Do

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placement, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with store staff to achieve business results
• Perform other duties as required

What You Bring

• Minimum of 2 years of customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts as necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset