Storage Customer Service Representative

U-Haul; Richmond; On-site; CAD 254,000 - 255,000; Full time

Benefits offered by this job

Paid holidays

Gym reimbursement

Advancement opportunities

On-the-job training

Benefits plan

RRSP deduction

Profit-sharing

EAP program

Mindset app

Wellness program

Product discounts

Job summary

U-Haul is seeking a Storage Customer Service Representative in Richmond, BC to be the face of our service, assisting customers with unit viewings, rental contracts, and equipment dispatch/return using up-to-date technology. The role includes ensuring units are clean, secure, and ready for new customers.

Qualifications include a valid driver’s license and strong communication skills, plus availability on weekends and holidays. The position offers on-the-job education and various employee benefits.

Qualifications

• Driver’s license and a clean driving record.
• Excellent communication skills in person and over the phone.
• Available to work weekends and holidays.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from current and prospective customers.
• Show storage units, explain rental terms, and prepare contracts.
• Perform general routine property cleanup and minor repairs.
• Ensure vacant units are clean, dry, secure and ready for new customers.
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Driver's license

Excellent communication

Weekend/holiday availability

Job description

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $18.25 to $19.00 Hourly Location: 4511 Shell Rd, Richmond, British Columbia V6X3M3 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative.

As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is “Hire Fast, Pay Fast.”

U-Haul Offers:

• Paid holidays, vacation, and sick days, if eligible


• Career stability Gym Reimbursement Program, if eligible


• Opportunities for advancement


• Valuable on-the-job training


• Complete Benefit Plan, if eligible


• RRSP payroll deduction plan


• Deferred profit-sharing plan, if eligible


• You Matter Program (EAP)


• Mindset App Program


• Wellness Programs


• Discounts on Apple products, Dell computers, hotels, and more

Primary Responsibilities

• Support the site manager with facility operations.


• Answer phone inquiries from active and prospective customers.


• Show storage units, explain the terms of rental agreements and prepare rental contracts.


• Perform general routine property cleanup and minor repair work.


• Ensure that all vacant storage units are clean, dry, secure and available for new customers.


• Perform other duties as assigned.


• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Driver’s license and the ability to maintain a clean driving record


• Excellent communication skills


• Available to work on weekends and holidays

Work Environment

• The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals.


• May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

• The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. \"Sam\" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.