Customer Service Representative

U-Haul; Northeastern Ontario; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

Vacation days

Sick days

Career stability

Gym reimbursement

Advancement opportunities

On-the-job training

Benefits plan

RRSP deduction

Profit sharing

You Matter Program

Mindset App

Wellness programs

Product discounts

Job summary

U-Haul is seeking a Customer Service Representative in Sudbury, Ontario. You will help customers inside and outside the center with U-Haul products and services, using U-Scan technology for rentals and inventory management.

The role requires a high school diploma or equivalent and a valid driver's license. You will assist with rentals, invoice preparation, equipment handling, and may participate in U-Haul education programs. This position is on-site with compensation hourly.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Valid driver’s license

Job description

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Compensation Range: $17.60 to $18.60 Hourly

Location: 855,925 & 943 Barry Downe Rd, Sudbury, Ontario P3A 3T9 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.


• Use smartphone-based U-Scan technology to manage rentals and inventory.


• Move and hook up U-Haul trucks and trailers.


• Clean and inspect equipment on the lot including checking fluid levels.


• Answer questions and educate customers regarding products and services.


• Prepare rental invoices and accept equipment returned from rental.


• Install hitches and trailer wiring.


• Fill propane (certification offered through U-Haul upon employment)


• Drive a forklift (certification offered through U-Haul upon employment)


• Other duties as assigned


• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record


• High school diploma or equivalent

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

• Paid holidays, vacation, and sick days, if eligible


• Career stability


• Gym Reimbursement Program, if eligible


• Opportunities for advancement


• Valuable on-the-job training


• Complete Benefit Plan, if eligible


• RRSP payroll deduction plan


• Deferred profit-sharing plan, if eligible


• You Matter Program (EAP)


• Mindset App Program


• Wellness Programs


• Discounts on Apple products, Dell computers, hotels, and more

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. \"Sam\" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.