Stockroom Operations Lead, UGG

Ugg; Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

UGG, a division of Deckers Brands, is seeking a Stock Lead to oversee stockroom operations and assist in achieving store goals. In this role, you will manage product placement, train stock associates, and maintain high standards of customer service. Join a community that values individuality and success while enjoying competitive pay and growth opportunities.

Benefits

Competitive pay

Discounts

Opportunities for growth and development

Qualifications

• 1-2 years of retail store experience preferred.
• Excellent verbal and written communication skills.
• Strong team-building skills.

Responsibilities

• Manage stockroom operations and inventory.
• Train and develop stock associates.
• Assist Store Manager with sales and productivity goals.

Skills

Customer Service

Team Building

Organizational Skills

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire. As part of the Deckers Family, you represent our brands and provide unique, personalized shopping experiences.

Summary

Our Stock Room Operations Leads are essential to our store success. As a Stock Lead, you are the primary owner of the stockroom, overseeing processing, product placement, and transfers. Your role is to maintain a safe and efficient stockroom so customers can find the products they want. You lead by example, uphold stockroom standards, and foster a positive environment. You collaborate with your Store Manager to train and develop stock associates, empowering your team through encouragement, recognition, and feedback.

Description

As a Stock Lead, you manage the stockroom where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs. You keep the stockroom and stock desk neat and organized, practicing safety and security measures to prevent theft. You ensure team members understand and follow all stock processes and policies. You plan for new product arrivals, verify shipments, handle discrepancies, and maintain accurate inventory counts. You manage customer charge sends and store transfers between locations or distribution centers. You handle damaged merchandise or mismatched inventory according to company standards and securely maintain a store key.

Beyond stockroom duties, you assist the Store Manager in achieving sales and productivity goals, replenish and display products on the sales floor, and organize according to Visual Merchandising standards. On the sales floor, you provide excellent customer service, greet customers, direct them to products, answer questions, and share product knowledge. You maintain a positive attitude, promote the store and brand image, and understand your role as part of a team.

Core Competencies

• Ensure high customer service levels as per our Service Training Program
• Build engaged, empowered teams through communication and recognition
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Promote a respectful work environment and respond professionally to problems
• Prioritize brand and product knowledge in customer interactions
• Multi-task in a fast-paced environment
• Escalate special customer requests to management
• Think critically and approach challenges with agility
• Stay informed on current trends and styles

Key Qualifications

• 1-2 years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills
• Strong team-building skills
• Exceptional organizational skills and attention to detail

Additional Requirements

• Flexible schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficient in Microsoft Office applications
• Valid driver’s license

Joining UGG means being part of a community that values passion, individuality, and success. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors protected by law.