Stockroom Operations Lead, UGG

Ugg; Canada; On-site; CAD 30,000 - 45,000; Full time

Job summary

UGG is seeking a Stock Room Operations Lead to ensure a safe and efficient stockroom environment. This role oversees product processing and stock organization while supporting a positive team dynamic and excellent customer service. The ideal candidate will have retail experience and strong communication skills, contributing to the store's success through effective team leadership and stock management.

Benefits

Competitive pay

Employee discounts

Opportunities for growth and development

Qualifications

• 1-2 years of retail store experience preferred.
• Excellent communication skills to convey UGG and Deckers Brands’ vision.
• Strong team-building and organizational skills with attention to detail.

Responsibilities

• Oversee processing, product placement, and transfers within the stockroom.
• Lead team through training and development for stock associates.
• Assist Store Manager in achieving sales and productivity goals.

Skills

Communication

Team Building

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion and love for UGG. We are driven by a clear mission: to bring the UGG brand to life through every interaction and to innovate industry ideas by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Stock Room Operations Leads are essential to our store's success. As a Stock Lead, you are the primary owner of the stockroom, overseeing processing, product placement, and transfers within the store. Your role is to ensure a safe and efficient stockroom environment so that our customers find the products they want when they want them. You lead by example to uphold exceptional stockroom standards and foster a positive, respectful environment. You work closely with your Store Manager to train and develop stock associates and empower your team through encouragement, recognition, and feedback.

Description

As an UGG Stock Lead, you maintain the stockroom where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs. You keep the stockroom neat and orderly, practicing safety and security measures to prevent theft. You ensure all stock processes and policies are understood and followed by your team. You plan for new product arrivals and make necessary adjustments. You verify shipments upon arrival and handle discrepancies to keep inventory counts accurate. You manage customer charge sends and store transfers between locations or distribution centers. You handle damaged merchandise or mismatched inventory according to company standards. You are also responsible for securely maintaining a key to the store.

Beyond stock responsibilities, you assist the Store Manager in achieving and exceeding sales and productivity goals. You help replenish and display products on the sales floor according to Visual Merchandising standards. While on the sales floor, you provide excellent customer service, greet customers, direct them to products, answer questions, and share product knowledge. You maintain a positive attitude and promote the store and brand image in all interactions. As an integral part of the team, you cooperate to meet the store’s needs.

Core Competencies

• Ensure the highest level of customer service as per our Service Training Program
• Build engaged and empowered teams through communication and recognition
• Communicate effectively with customers, team members, management, and corporate stakeholders

• Promote a respectful work environment and respond professionally to problems
• Prioritize brand and product knowledge in customer interactions
• Multi-task effectively in a fast-paced environment
• Escalate special customer requests to management
• Approach challenges with critical thinking and agility

• Stay informed about current trends and styles

Key Qualifications

• 1-2 years of retail store experience preferred
• High School Diploma required

• Excellent communication skills to convey UGG and Deckers Brands’ vision and mission
• Strong team-building and organizational skills with attention to detail

Additional Requirements

• Flexible schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office applications
• Valid driver’s license

Joining UGG means becoming part of a community that values individuality, passion, and success. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected factor by law.