Stockroom Associate III

Tapestry, Inc.; Old Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury accessories is seeking a Stockroom Associate III to enhance customer experiences and operational efficiency. This dynamic role involves greeting customers, managing inventory, and ensuring a well-organized stockroom. The ideal candidate will have a passion for customer service and a knack for maintaining high standards in a fast-paced environment. If you thrive in a collaborative setting and are eager to contribute to a brand known for its quality craftsmanship, this position offers an exciting opportunity to grow within a supportive team. Join us in reimagining luxury for today's discerning customers!

Qualifications

• 1-3 years of experience in luxury retail service preferred.
• Knowledge of cash register systems and basic computer skills required.

Responsibilities

• Greet customers warmly and maintain cash wrap organization.
• Receive and process shipments, maintain stockroom cleanliness.
• Complete daily operational tasks and adhere to retail policies.

Skills

Customer Service

Cash Handling

Inventory Management

Communication Skills

Basic Computer Skills

Education

High School Diploma

College Degree

Tools

POS Systems

iPad/Laptop

Job description

Stockroom Associate III

Coach

Toronto, ON, CA

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

CashWrap:

• Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‐ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and provide reason to return
• Represent Coach brand appropriately

Stockroom/ Warehouse:

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and timeframes
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards
• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell through and execute visual merchandising needs.
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management, when needed

Operations

• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
• Replenishes inventory on sales floor as needed
• Processes shipments as needed

Additional Requirements

Experience:1- 3 year of previous selling experience in a luxury retail service environment preferred.

Education:High school diploma or equivalent; college degree preferred.

Technical:Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical:Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule:Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.