Stewardship Coordinator

Ducks Unlimited Canada; Toronto; Hybrid; CAD 54,000 - 65,000; Full time

Job summary

A leading conservation organization is looking for a Stewardship Coordinator in Ontario. This full-time role requires strong donor relations expertise, proficiency in Salesforce, and bilingual abilities in English and French. The ideal candidate will analyze data and manage donor recognition activities to support DUC's mission. A competitive salary is offered along with substantial vacation benefits.

Benefits

3 weeks’ vacation

Paid personal and sick days

Qualifications

• At least 3 years of experience in donor relations, stewardship, or CRM data management.
• Proficiency in donor recognition systems and customer relationship management systems.
• Must deliver exceptional customer service and accommodate a variety of audiences.

Responsibilities

• Maintain donor level movement and President’s Council status in Salesforce.
• Manage order fulfillment and inventory of recognition items.
• Analyze data to confirm appropriate level and recognition communication.

Skills

Donor relations

Data management

Bilingual (English & French)

Customer service

Salesforce proficiency

Detail-oriented

Education

College diploma in Business, Philanthropy, Marketing or related field

Tools

Salesforce

MS Office

Job description

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Salary Range : $54,300 based on a 35-hour work week. Salary will be commensurate with individual education and experience related to the position.

Location : Remote or hybrid in any DUC office across Canada

Closing Deadline : August 22, 2025 (11 : 59 PM EST)

Who We Are

Ducks Unlimited Canada (DUC), one of the nation’s leading conservation organizations, is a passionate community of people who believe that nature is the foundation of strong communities, a prosperous economy and a sustainable future that supports the hopes and dreams of the next generation. Together, we conserve and restore some of the most valuable and threatened landscapes on the planet.

What You Will Do

1. Maintain donor level movement and President’s Council status in Salesforce. Analyze data to confirm appropriate level and recognition to be communicated with the Development team; maintain recognition records on file.
2. Manage order fulfillment and inventory of recognition items.
3. Work with the Stewardship team in finding new and innovative methods for donor recognition and appreciation. Ensure compliance with CRA rules.
4. Provide ongoing assistance with Opportunity / Payment creation and adjustment, including periodic training sessions on Salesforce best practices.
5. Work with DUI fundraising and stewardship staff to ensure U.S. donor information is captured accurately and updated regularly in Salesforce.
6. Responsible for the data entry, activity logs, and dissemination of the letters with appropriate recognition.
7. Assist the Planned Giving (PG) Managers and Conservation staff in creating and adjusting Estate Accounts, PG Contact and Conversation Opportunities.
8. Responsible for mailouts, follow up with potential donors from various pipelines (e.g. events or initiatives), properly directing inquiries, arranging follow ups, etc.
9. Manage Salesforce activities related to PC achievement, cross check with preferences, maintain accuracy of PC spreadsheet for new, renewing, and total members, focusing on continuous improvement and reporting.
10. Ensure that new and renewed cards are sent to DUC President for personalization with all required materials on a quarterly basis.
11. Analyze data to determine trends and follow up with donors on PC membership renewal.
12. Manage processes relating to Flow Through donations and ensure proper PC status; analyze PC Flag logic to ensure that all applicable forms of donation are accounted for (securities, flow through, cash, etc.)

Requirements

• Educational equivalent to completion of a college diploma in Business, Philanthropy, Marketing or related field.
• At least 3 years of experience in donor relations, stewardship, or CRM data management. A combination of equivalent education and experience will be considered.
• Bilingualism in English and French is required as this role will work directly with QC based donors / supporters / volunteers.
• Knowledge of basic banking practices required including deposits, credit card processing, EFT and batch entry.
• Proficiency in donor recognition systems, customer relationship management systems (Salesforce preferred), and MS Office programs.
• Ability to deliver exceptional customer service that builds trust and strengthens relationships.
• Ability to accommodate a variety of audiences (executors, lawyers, allied professionals) in a courteous manner.
• Must have a high level of confidentiality and discretion, and the ability to work independently and as part of a team.
• Develop process documents and conducts team calls to onboard new users and seasoned users in Salesforce.
• Must be detail oriented individual with strong problem-solving skills and the ability to meet deadlines.

What We Offer

• 3 weeks’ vacation with paid personal and sick days.

How To Apply

Working for DUC is a career highlight for many staff. Let us know if making a difference is important to you.

If you are qualified and interested in this opportunity, please visit our online career center to submit your application for confidential consideration.

While DUC would like to thank all applicants, only candidates considered for an interview will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Non-profit Organizations

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