Steele Lincoln Service Advisor

Steele Auto Group Careers; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive group in Halifax is seeking a dedicated Service Advisor to join their team. This role involves being the first point of contact for service customers, ensuring an outstanding customer experience. Candidates do not need prior experience, but a strong customer service orientation is essential. The position offers growth opportunities within the automotive industry and a competitive salary range of $19.15 - $22.45 per hour, plus performance bonuses.

Benefits

Flexible health and dental plans

Employee discounts on vehicle purchases

Retirement savings plan with employer-matched contributions

Community involvement opportunities

Mental health and wellness support

Qualifications

• Strong customer service orientation is essential.
• Experience in the service or hospitality industry is an asset.
• Excellent customer service and communication skills (both verbal and written).

Responsibilities

• Welcome and assist service customers in a professional manner.
• Maintain cleanliness and organization of the service lane.
• Support Service Advisors and learn their roles.

Skills

Customer Service Orientation

Communication Skills

Enthusiastic

Proactive

Job description

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job; you're part of something bigger. We're proud to deliver the Best Customer Buying Experience. At the core of it all is our people, where everything we do is driven by you—your passion, your purpose, your potential.

Join our team as a Steele Lincoln Service Advisor! We are looking for a dedicated Service Advisor to join Michael Currie's team. We are passionate about delivering outstanding customer service and excelling in a fast-paced, customer-focused environment. If this aligns with your goals and reflects who you are, Steele Ford Lincoln is the perfect place for you to build your career.

As a Service Advisor, you will be the first point of contact for our valued service customers. Your role is vital in ensuring a seamless and luxurious experience for our clients. You will assist the service team, maintain an organized service lane, and provide administrative support while learning various dealership operations. This position offers an excellent career path for individuals looking to grow within the automotive industry.

For experienced candidates, there is an opportunity to advance to a Senior Service Advisor role with earning potential up to $80,000 per year!

Hourly Wage Range: $19.15 - $22.45 per hour plus Performance Bonus

Responsibilities include, but are not limited to:

• Warmly welcome and assist service customers in a professional and courteous manner.
• Maintain the cleanliness and organization of the Lincoln service lane.
• Support Service Advisors and learn their role as a potential career progression.
• Provide administrative assistance as required.
• Act as a liaison between the Lincoln service, sales, and parts departments.
• Ensure smooth pickup, delivery, and organization of loaners for all Lincoln clients.
• Ensure smooth service lane flow by promptly relocating dropped-off vehicles.
• Manage necessary paperwork and prepare documentation such as forms and reports.
• Continuously learn about Lincoln products, features, accessories, and inventory to better assist customers.
• Ensure vehicle security by walking the lot and verifying that all cars are locked and secured.
• Maintain a commitment to customer satisfaction and deliver an outstanding client experience.
• Participate in all Lincoln training, including monthly Lincoln lounge calls.
• Maintain top results in customer satisfaction based on the Lincoln Canada survey.
• Set personal productivity goals aligned with dealership standards.
• Participate in follow-up calls from Tuesday to Friday to streamline service communication and gain departmental insight.
• Review previous repair orders and schedule appointments as needed.
• Attend service meetings and training sessions as required.
• Adhere to company policies and procedures.
• Perform additional duties as assigned.

Requirements:

• No experience necessary, but a strong customer service orientation is essential.
• Experience in the service or hospitality industry is an asset.
• Automotive industry experience is a plus.
• Availability to work weekends.
• Enthusiastic, engaging, and always willing to assist.
• Driven, passionate, and confident in delivering top-tier service.
• Ability to excel in a performance-driven and structured environment.
• Excellent customer service and communication skills (both verbal and written).
• Professional appearance and strong work ethic.
• Self-motivated with a proactive approach.
• High-energy with a positive attitude.
• Valid driver's license with a good driving record.

Why You'll Love Steele Auto Group:

At Steele Auto Group, you're not just joining a company—you’re joining a community. We offer:

• A fun and supportive team of outgoing, motivated professionals.
• Flexible health and dental plans with six options tailored to your lifestyle.
• Growth opportunities through internal promotion and support for your professional journey.
• Employee discounts on vehicle purchases, parts, and service at any of our locations.
• Retirement savings plan with employer-matched contributions up to 4% (and up to 5% after 5 years).
• A dynamic, fast-paced culture where no two days are the same.
• Community involvement through partnerships and campaigns.
• Mental health and wellness support, including 24/7 confidential assistance through our Employee Family Assistance Plan (EFAP).

Steele Auto Group is more than just a workplace; it’s a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in our people. Every team member contributes to our success, and we’re proud to foster a fair, inclusive workplace full of opportunities for everyone.

Apply now and start driving your career forward with a team that’s got your back!

Based in Halifax, Nova Scotia.

Learn more about us at our website. We can’t wait to meet YOU!

Required Experience: Unclear Seniority

Key Skills: Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Hourly Salary: $19 - $22