Station Terminal Operation Control (STOC) Coordinator (FT)

Jazz Aviation; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading aviation service provider in the Vancouver area is seeking support personnel to ensure high levels of customer service at the airport. The role involves maintaining communication with flight crews, monitoring forecasts, and assisting in operational duties. Candidates should have a high school diploma, strong English communication skills, and experience in customer service. Experience in an airline environment is preferred. This position involves shift work.

Qualifications

• High School Diploma or equivalent is required.
• Excellent command of the English language both written and verbal.
• Preference will be given to candidates holding a Restricted Radio License.

Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Monitor all forecasts and routing changes.
• Assist in other related duties as instructed by shift manager/supervisor.

Skills

Customer service experience

Multitasking

Excellent English communication

Ability to handle high stress

Education

High School Diploma or equivalent

Post-Secondary Education

Tools

Multi-computer screen system

Job description

Overview

Purpose of Position: To provide Support Services to the airport as it relates to the day to day operation to ensure the highest level of customer service is provided.

Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
• Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
• Investigate delays and code them appropriately in different Airport Ops systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Working Conditions

It should be noted that this position involves shift work and prolonged sitting.

Qualifications

• High School Diploma or equivalent is required.
• Post-Secondary Education is considered an asset.
• Excellent command of the English language both written and verbal.
• Must be proficient with a multi computer screen system.
• Customer service experience preferred.
• Previous airline-related experience is an asset.
• Proven ability to handle a fast paced high stress environment and multi-task with excellent decision making skills.
• Preference will be given to candidates holding a Restricted Radio License.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).

Note: Bilingualism (English and French) is required to work in Montreal.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.