Station Terminal Operation Control (STOC) Coordinator (FT)

Jazz Aviation LP; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading aviation company is seeking Support Service Agents in Vancouver to ensure excellent customer service and operational efficiency at the airport. The role involves maintaining communication with flight crews and coordinating aircraft movements. Ideal candidates will possess strong customer service skills, proficiency in computer systems, and the ability to thrive in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Post-Secondary Education considered an asset.
• Proficient with a multi computer screen system.

Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Monitor forecasts, advise personnel, and update systems.
• Investigate delays and code them appropriately.

Skills

Customer service

Communication

Multi-tasking

Decision making

Education

High School Diploma or equivalent

Post-Secondary Education

Tools

Multi computer screen system

Job description

Purpose Of Position

To provide Support Services to the airport as it relates to the day to day operation to ensure the highest level of customer service is provided.

Key Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
• Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
• Investigate delays and code them appropriately in different Airport Ops systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.
  
  

Working Conditions

It should be noted that this position involves shift work and prolonged sitting.

Qualifications

• High School Diploma or equivalent is required.
• Post-Secondary Education is considered an asset.
• Excellent command of the English language both written and verbal.
• Must be proficient with a multi computer screen system.
• Customer service experience preferred.
• Previous airline-related experience is an asset.
• Proven ability to handle a fast paced high stress environment and multi-task with excellent decision making skills.
• Preference will be given to candidates holding a Restricted Radio License.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  
  

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Apply by Date

Jul 10, 2025

Primary Location

CA-BC-Vancouver

Schedule

Full-time

Job Type

Permanent

Shift

Shift Work