Station service attendants/Counter sales agents

VIA Rail Canada; Prince Rupert; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking organization dedicated to sustainable transportation! As a bilingual agent at the Prince Rupert Station, you will provide exceptional customer service to travelers while working in a dynamic environment. This role offers a chance to engage with diverse passengers, manage ticketing and reservations, and ensure a welcoming atmosphere. With a commitment to employee well-being and a supportive team culture, this position not only allows you to contribute to a vital service but also offers opportunities for personal and professional growth. If you thrive in a fast-paced setting and are passionate about customer service, this is the perfect opportunity for you!

Benefits

Generous compensation and benefits program

Paid training

Health and wellness benefits

Team-oriented work environment

Career advancement opportunities

Qualifications

• Ability to communicate effectively in English and French.
• At least one year of experience in customer service.

Responsibilities

• Book and change reservations on the computer.
• Provide assistance to passengers and handle baggage.

Skills

Bilingual Communication (English and French)

Customer Service

Problem Solving

Education

High School Diploma

Job description

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail means being part of a collective effort in sustainable mobility.

Do you speak both English and French, have experience in the tourism, hotel, or airline industry, and enjoy providing outstanding customer service?

Then VIA Rail Canada has an opportunity for you.

We are looking for bilingual agents to work at our Prince Rupert Station.

Station agents provide a warm welcome to our passengers and attend to their needs with diligence and efficiency. You'll join a team of talented individuals skilled at navigating challenges and working together to handle occasional difficulties and sensitive situations.

If you work well under pressure, enjoy an environment where no two days are the same, and are interested in providing Canadian travelers with the best customer service, this is the perfect job for you.

Responsibilities

1. Book and change reservations on the computer
2. Check tickets
3. Make announcements and provide information about train arrivals, departures, and delays
4. Provide assistance to passengers with specific needs
5. Ensure that the station is kept clean
6. Handle baggage, packages, and sports equipment
7. Work outside in all weather conditions
8. Drive a motor vehicle through tight spaces (training provided)

Location

You will work at our Prince Rupert Station.

Schedule

You must be available to work:

1. A guaranteed 20 hours/week with the possibility of up to 40 hours/week
2. On a variable on-call schedule between 5:45 a.m. and 12:00 a.m. (or until train arrival), seven days a week including weekends and holidays

Salary

Hourly rate: between $25.89 and $29.99/h

Requirements

You are well suited for this position if you have:

1. The ability to communicate with a smile in both English and French
2. A high school diploma
3. At least one year of customer service experience
4. A valid driver’s license
5. The physical ability to repetitively handle loads of up to 23 kg (50 lb.)

Advantages

• Generous compensation and benefits program
• Paid training
• A close-knit team of coworkers
• An environment that fosters employee health and well-being
• A wide range of health and wellness benefits, including unlimited telemedicine
• An employer committed to equity and career advancement opportunities
• The chance to be part of a sustainable transportation service connecting Canadian communities

Come aboard and apply today!

You are well-suited for this challenge if you:

• Have strong communication skills in English and French
• Possess a High School Diploma
• Have at least one year of customer service experience
• Possess a valid driver’s license
• Are physically able to manipulate items weighing up to 23 kg

Benefit from a complete and competitive salary and benefits package in a safe work environment. Above all, you will find a team committed to teamwork and excellence in customer service.

Join our team and apply now!

At VIA Rail, we are proud to be an employment equity employer and strive for diversity and inclusion. We aim to remove barriers to employment and provide an accessible, equitable work environment where everyone is valued and can reach their full potential.

If you need assistance during the recruitment process or for the position, please let us know. Alternative arrangements may be offered upon request. All information related to accessibility will be kept confidential.

We will only contact those selected for an interview.

Join our 3,000 employees in helping provide Canadians with a safe, accessible, and environmentally sustainable travel option!