Station Manager

Intelcom | Dragonfly; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading last-mile carrier in the e-commerce sector is seeking an Operations Manager in Vancouver. The role involves setting operational goals, managing team performance, and ensuring compliance with policies. The ideal candidate will have over 5 years of managerial experience in logistics, strong leadership, and analytical skills. This position is essential to driving excellence within the company's operations and enhancing customer experiences.

Qualifications

• Over 5 years of managerial experience in a fast-paced logistics environment.
• Proven leadership skills to guide a team ensuring accuracy and compliance.
• Strong analytical and problem-solving skills.

Responsibilities

• Work with the Regional Operations Manager to set operational goals.
• Plan, direct, and implement station operations to meet productivity goals.
• Ensure compliance with policies and procedures at the station.

Skills

Leadership

Analytical Skills

Interpersonal Skills

Problem-solving

Job description

Ride the next mile with us!

Responsibilities

• Work with the Regional Operations Manager to set operational goals, measure, and report results in a timely manner.
• Plan, direct, and implement station operations and administrative support to meet productivity and service goals.
• Prepare and analyze performance reports related to Key Performance Indicators (KPIs), budgets, and forecasts. Monitor results and adjust operations as needed.
• Ensure payroll is accurately approved and submitted on time.
• Provide leadership, support, coaching, and direction to the team to achieve objectives.
• Create an excellent employee experience and align efforts with the company's vision, mission, and culture.
• Ensure compliance with policies and procedures at the station.
• Monitor, coach, develop, recognize, and evaluate direct reports; address performance issues and resolve problems.
• Lead the team in delivering high-quality customer service internally and externally, with a focus on continuous improvement.
• Promote a culture prioritizing health and safety.

Qualifications

• Over 5 years of managerial experience in a fast-paced logistics environment and team management.
• Proven leadership skills to guide a team ensuring accuracy, compliance, and excellence.
• Strong analytical and problem-solving skills with the ability to quickly identify issues and implement solutions.
• Effective prioritization skills to meet deadlines and support continuous improvement.
• Excellent interpersonal skills, including leadership, conflict resolution, and team building.
• A positive, professional attitude with a hands-on, team-oriented approach.

Intelcom is a leading last-mile carrier in the e-commerce sector with teams across Canada and a network of independent contractors. We aim to innovate and lead in the evolving logistics industry, integrating customer experience and technology. We value diversity and are committed to an inclusive culture. With over 60 delivery centers nationwide, we have opportunities for talented individuals. Apply now.