Starbucks Manager

Delta Hotels and Resorts®; Sault Ste. Marie; On-site; CAD 53,000 - 65,000; Full time

Job summary

Delta Hotels Sault Ste. Marie Waterfront is seeking a Food and Beverage Operations Manager to supervise daily F&B and culinary activities, enforce policies, manage staffing and inventories, and uphold brand standards in a high-volume property on Canada’s Lake Superior shoreline.

The role focuses on budget accountability, staff development, guest satisfaction, and compliance with safety and legal obligations while delivering exceptional service and operational excellence.

Qualifications

• High school diploma or GED with 3 years F&B or related experience.
• Or a 2-year degree in Food Service Management, Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 1 year F&B experience.

Responsibilities

• Order F&B and cleaning supplies and uniforms; supervise daily F&B/culinary shift operations.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Maintain operating budgets and ensure compliance with standards and laws.
• Provide feedback and coach staff; coordinate cleaning programs and inspections.

Skills

Staff supervision

Budget management

Guest service

Operations leadership

Team coordination

Education

High school diploma or GED

2-year degree in related field

Job description

Additional Information

Job Number 26123821

Job Category Food and Beverage & Culinary

Location 208 St Marys River Drive, SAULT STE. MARIE ON P6A 5V4, Canada VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $53,000-$65,000 annually

Bonus Eligible: Y

Job Summary

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Maintains the operating budget and verifies that standards and legal obligations are followed.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
• Follows property specific second effort and recovery plan.
• Maintains availablility and is approachable to all team members.
• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Maintains budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Sault Ste. Marie Waterfront takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.