Stage Experience Manager, Stores

Sephora USA, Inc; Windsor; On-site; CAD 54,800 - 68,500; Full time

Benefits offered by this job

Product discounts

Gratis exclusive brand events

Health benefits

Paid time off

Job summary

Sephora Canada is hiring a Client Experience Manager in Windsor to lead client-focused initiatives, training, and events. You will drive a superior customer experience while coaching Beauty Advisors and coordinating in-store activities.

You will manage vendor relationships, ensure visual merchandising aligns with standards, and support the team through performance feedback and development opportunities. This role is onsite with flexible scheduling.

Qualifications

• Minimum of 2–4 years of management experience in beauty, retail or customer service.
• Metrics-driven with a proven track record of motivating and coaching a team.
• Excellent verbal and written communication skills and ability to influence partners.

Responsibilities

• Train all new and existing Beauty Advisors and facilitate orientation and selling model training.
• Respond promptly to client feedback via Medallia, service hotline or direct interactions; act as CEL in-store.
• Manage in-store events with the Beauty Services team to maximize learning and sales.
• Assist Operations with visual merchandising to align with brand standards; maintain a tidy sales floor.
• Engage with store brands, train and coach brand reps, and provide feedback on training effectiveness.

Skills

Management experience

Metrics-driven

Coaching teams

Communication skills

Tools

Windows

Word

Excel

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Full Time

Location: 3100 Howard Ave Unit C4A, Windsor, ON N8X 3Y8, Canada

Whatyou’llbe doing as a Client Experience Manager at Sephora –

Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.

Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.

Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.

Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensuretimelyreplenishment when new inventory is added.

Vendor Management. Ensure all beauty advisors are properlyengagingwith all store brands visiting the store. Ensure all brand representatives effectively train and coachtheteamon their products. Provide feedback on brand training effectiveness when possible.

We’dlove to hear from you if–

You havea minimum of2-4 years of management experience in the beauty, retail, or customer service industryor equivalent internal experience.

You aremetrics-drivenand have a proventrack recordof motivating and coaching a team to achieve company expectations and goals.

You have no difficultymaintainingcomposure andpossessstrong managerial courage to have those tough conversations when needed.

You haveaproven abilityto createhigh-performingteams and can easilyidentifyin-store talent and develop them throughout their career journey.

You have excellent verbal/writtencommunicationskills and the ability to influence business partners at all levelsclearly and concisely. With experience in Windows, Word, and Excel.

Location, Availability, and Physical Requirements-

On-site: You willwork at the location specified in the job posting.

Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements:Our stores are a fragrance-filled environment. You must be ableto bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

The Perks. Thinkyou’vetried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.

The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.

The Education& Development .We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees alsobenefitfrom LVMH programs and job opportunities.

#INDTA

The compensation ranges betweenCAD$54.800,00 - CAD$68.500,00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.