Stage Experience Lead - Full Time

LVMH Group; Northwestern Ontario; Hybrid; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Stage Experience Lead for the Thunder Bay store (ON-Thunder Bay). This full-time position oversees all sales floor departments, including Beauty, Skincare, Fragrance, and Haircare, ensuring the selling model and outstanding client service drive store objectives.

You have 1–3 years’ experience in a similar role, with strong communication skills and an ability to build teams that train cast to deliver exceptional client service.

Qualifications

• One to three years’ experience in a similar role at a similar volume store.
• Excellent verbal and written communications skills.
• Ability to build and develop store leaders to train cast and drive sales.

Responsibilities

• Client Experience: ensure on-stage cast delivers Sephora’s selling model and responds to client feedback.
• Embracing Innovation: train staff in Client Interactive Technology.
• Event Management: support in-store events to meet store goals and client needs.
• Performance Assessment & Development: coach on performance and provide timely feedback.
• Entrepreneurial Spirit: understand store sales performance and business opportunities.

Skills

Communication skills

Influence partners

Team leadership

Job description

Job ID: 296320
Store Name/Number: ON-Thunder Bay (0870)
Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Profile

Job ID: 296320
Store Name/Number: ON-Thunder Bay (0870)
Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.