Stage Experience Lead - Full Time

Inside Lvmh; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the beauty industry is looking for a Stage Experience Lead to oversee client service and team performance at their Burnaby location. In this role, you'll ensure excellent execution of sales processes, support innovation in client service technology, and assist in event management. With a focus on coaching and developing your team, you'll contribute to a collaborative and high-performing store environment.

Benefits

Employee discounts

Exclusive brand events

Investment in training and development

Qualifications

• 1-3 years' experience in a similar role.
• Strong verbal/written communication skills.
• Ability to build and create teams.

Responsibilities

• Oversee sales floor departments ensuring client service excellence.
• Support in-store events and manage team performance.
• Ensure the execution of Sephora's selling model.

Skills

Communication

Team Building

Client Service

Job description

Job ID: 266714
Store Name/Number: BC-Metropolis (0536)
Address: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$22.40- CAD$26.35. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.