Stage Experience Lead - Full Time

SEPHORA; Brantford; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Stage Experience Lead to oversee sales floor departments and ensure exceptional client service. This role involves coaching team members, managing client interactions, and supporting in-store events to enhance customer experience. You'll work alongside talented individuals in a vibrant environment that values innovation and teamwork. The company is committed to your professional development and offers exciting perks, including discounts and exclusive events. If you have a passion for beauty and a knack for leadership, this opportunity is perfect for you!

Benefits

Employee Discounts

Exclusive Brand Events

Career Development Training

Qualifications

• 1-3 years experience in a similar role at a comparable volume store.
• Ability to influence business partners at all levels.

Responsibilities

• Ensure team executes Sephora's selling model and responds to client feedback.
• Support in-store events to achieve store goals and client needs.

Skills

Verbal Communication

Written Communication

Team Leadership

Client Service

Job description

Job ID: 258172

Store Name/Number: ON-Lynden Park Mall (1604)

Address: 84 Lynden Road, D7, Brantford, ON N3R 6B8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You'll love working here...

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Responsibilities:

• Client Experience: Ensure all on-stage cast properly execute Sephora's selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation: Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management: Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development: Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit: Demonstrate a strong understanding of the store's sales performance and business opportunities.

Qualifications:

• You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Benefits:

• The people: You will be surrounded by the best talent in the industry - people you can be proud to work with.
• The perks: Think you've tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.