Stage Experience and Services Manager, Stores

sephora.com; Kamloops; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Employee discounts

Gratis & exclusive brand events

Training & development

Job summary

Sephora Canada in Kamloops seeks a Store Leader to drive exceptional client service, coach the cast across training sessions (Welcome to Sephora and Sephora 101), and guide hiring for a high-volume store. Two to four years in a similar role, strong leadership, and ability to build top-performing teams are essential.

Availability for peak retail hours is required. The role is full-time with a CAD 54,800–68,500 base, plus performance bonuses and benefits.

Qualifications

• Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• Exceptional leadership and influential skills.
• Proven ability to lead and build top performing teams.
• Ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Lead and train store cast, facilitating Welcome to Sephora and Sephora 101 sessions.
• Respond to client feedback via Medallia and client service channels; act as DIC when needed.
• Participate in hiring for store roles and develop top-performing teams.
• Drive sales and deliver outstanding client service through team engagement.

Skills

Leadership

Staff training

Talent development

Client service

Job description

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 295469

Store Name/Number: BC-Kamloops (0878)

Address: 208A-1320 Trans-Canada Highwa, Kamloops, BC V1S 1J2, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

You'll love working here…

• Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
• Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora's client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
• Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We'd love to hear from you if…

• You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have exceptional leadership and influential skills.
• You have proven ability to lead and build top performing teams.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• You have flexible availability to work during "peak" retail hours such as nights, weekends, and holidays.

While at Sephora, you'll enjoy…

• The people. You will be surrounded by the best talent in the industry - people you can be proud to work with.
• The perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.