Stage Experience and Services Lead - Full Time

Sephora USA, Inc; St. Catharines; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading cosmetics retailer as a Stage Experience and Services Lead. You'll manage daily services, train staff, and engage clients in a dynamic retail environment to ensure an outstanding shopping experience. If you have a passion for client service and retail, Sephora wants to hear from you!

Benefits

Employee Discounts

Exclusive Brand Events

Comprehensive Training

Qualifications

• 1-3 years experience in a similar retail lead role.
• Strong client service and time management skills.
• Flexible availability for peak retail hours.

Responsibilities

• Oversee service execution and training for Services Coordinators.
• Engage clients and staff on-stage as Director in Charge.
• Maintain high standards of customer service and team performance.

Skills

Client Service Skills

Problem Solving Skills

Time Management

Job description

Stage Experience and Services Lead - Full Time

Job ID: 268877
Store Name/Number: ON-Pen Centre (0842)
Address: 221 Glendale Ave Space 77 & 78, Saint Catharines, ON L2T 2K9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…
As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.