Staff UX Research Operations (12 Month Fixed-Term Contract)

Lightspeed; Ottawa; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Staff UX Research Operations for a 12-month fixed-term contract. This role focuses on leading the strategy and execution of scalable UX research processes, aiming to create an industry-leading program. The ideal candidate will have at least 5 years of relevant experience and a strategic mindset to enhance research collaboration across teams while driving operational excellence.

Benefits

Flexible paid time off policy

Health Insurance

Health and wellness benefit of $500 per year

Online Mental Health Resources

Qualifications

• At least 5 years of industry experience in UX Research or related fields.
• Ability to influence culture in large matrix organizations.
• Deep understanding of how research, product, and design teams collaborate in agile environments.

Responsibilities

• Lead the strategy and execution of global UX research vision.
• Empower researchers with tools and training for success.
• Optimize research operations and enhance efficiency across teams.

Skills

Communication skills

Analytical acumen

Operational knowledge

Organized and proactive

Strategic mindset

Tools

Dovetail

UserTesting

Optimal Workshop

Jira

Miro

Monday

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Staff UX Research Operations to join our UX Research team in North America for a 12 month fixed-term contract. Growing UXR, at scale, depends on fostering trust, partnership, and collaboration. This role is central to leading the strategy, execution, and scaling of our research processes to build a modern, industry-leading UXR program.

You will be reporting to the Director of UXR Research and will work closely with Design and Product Leadership to develop strategies, optimize systems, and create scalable, innovative research operations that empower the team to deliver impactful insights.

What you’ll be doing :

• Leading strategy and execution : Shape and execute the vision for what research looks like globally, ensuring that operations such as workflows, tools, and processes align with our goal of creating a best-in-class UXR program. You’ll play a key role in defining, identifying, and scaling research processes to meet the demands of a fast-evolving business.
• Empowering the team : Ensure researchers are set up for success with the tools, training, and infrastructure they need. Lead initiatives like user panel deployment (K series), research ethics and consent tracking, and rolling out UXR incentives to streamline participant recruitment and research workflows.
• Building scalable programs : Establish and scale programs that enhance research operations, such as operationalizing testing labs, democratizing research, improving insights repositories, and managing the UXR budget to maximize impact.
• Driving operational excellence : Identify challenges within research workflows, propose improvements, and implement solutions that increase efficiency, minimize bottlenecks, and deliver quality results. For example, refining recruitment mechanisms, or creating a centralized UXR communication strategy, or supplementing UXR activities with LLM integrations.
• Optimizing tools : Evaluate and implement modern research tools and platforms to enhance productivity and collaboration, ensuring the team is at the forefront within the industry.
• Documenting best practices : Create scalable playbooks, templates, and process documentation that align teams, encourage consistent practices, and drive efficiency.
• Defining success and impact : Develop impact measurements for research with high-level of fidelity and feasibility, while identifying levers to socialize across the organization to drive engagement towards insights and a culture of customer centricity.
• Shaping team culture and growth : Foster a positive and inclusive culture, addressing unspoken feedback, and ensuring morale stays high as we strive to lead the industry in research operations.

What you need to bring :

• Experience : At least 5 years of industry experience in UX Research or related fields, with a proven ability to influence culture in large matrix organizations
• Operational knowledge : Deep understanding of how research, product, and design teams collaborate within agile environments.
• Strategic mindset : Hands-on experience implementing cross-platform research programs (e.g., opportunity discovery, insights democratization, and operationalizing testing labs) and scaling research operations effectively.
• Analytical acumen : Ability to interpret data and use insights to inform decisions, such as optimizing budgets and improving recruitment processes.
• Organized and proactive : Self-motivated with excellent organizational skills, a commitment to quality, and strong attention to detail.
• Communication skills : Exceptional interpersonal and communication abilities to build and maintain relationships across teams while driving UXR comms strategies .
• Tech proficiency : Expertise in research tools and platforms like Dovetail, UserTesting, Optimal Workshop, and collaboration software (Jira, Miro, Monday).

What’s in it for you :

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

and enjoy a range of benefits that’ll keep you happy & healthy :

• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Online Mental Health Resources

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