Staff Solutions Architect [REMOTE]

Upbound - Job Posting; Toronto; Remote; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Staff Solutions Architect to join their dynamic go-to-market team. In this pivotal role, you will leverage your deep technical expertise in cloud-native solutions and Kubernetes to ensure successful post-sales implementation and customer adoption of innovative products. Your responsibilities will include collaborating with customers to design tailored solutions, troubleshooting technical challenges, and acting as a trusted advisor throughout the implementation process. This role offers a unique opportunity to influence product development and drive customer success in a fast-paced environment, where your contributions will be vital to the company's growth and the satisfaction of its clients.

Qualifications

• Experience managing production Kubernetes deployments.
• Strong background in platform engineering or SRE.

Responsibilities

• Partner with pre-sales for smooth post-sales implementation.
• Troubleshoot technical challenges during deployment.

Skills

Kubernetes API

Platform Engineering

Excellent Communication Skills

Programming in Go

Problem Solving

Project Management

Education

Bachelor's Degree in Computer Science or related field

Tools

Terraform

CI/CD

GitOps

Job description

As a Staff Solutions Architect at Upbound, you'll be a vital part of our go-to-market team, focusing on the post sales implementation of our products and adoption of solutions. Drawing from your deep technical knowledge and experience with implementing cloud native solutions based on Kubernetes, you will have a significant impact on driving and executing the technical implementation of Upbound's products and solutions. This will include building rapport with our new and existing customers to ensure a smooth delivery and adoption of our products.

In this role, you will:

1. Closely partner with the Upbound pre sales team to transition customers to and through a smooth post sales implementation.
2. Deeply understand customer environments and requirements, identifying their platform needs, and designing architecture and solutions that delight.
3. Ensure successful adoption of Upbound and Crossplane technology into customer production environments.
4. Perform technical discovery to scope customer engagements and contribute to authoring Statements of Work.
5. Work directly with customers to troubleshoot and solve technical challenges relating to the implementation phase of deploying Crossplane and Upbound Cloud based control plane architectures into their production environments.
6. Solve problems and improve customer deployments by writing code, fixing bugs, and building scoped features within Upbound products, the provider ecosystem, and the Crossplane core code base.
7. Build and maintain a set of cloud native "reference platforms" that will help accelerate adoption and position Crossplane and Upbound as a central piece of the cloud native landscape. See as an example https://github.com/upbound/platform-ref-aws.
8. Work cross-departmentally to find solutions to complex scenarios and integration issues.
9. Be the technical voice of Upbound to the customer, and represent customer needs internally to influence product roadmap.
10. Be the trusted technical advisor to new and existing customers by identifying and presenting ongoing technical solutions as the Upbound product suite grows.

You are a good fit if you have:

1. Written and maintained code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc.
2. Managed production Kubernetes deployments or have been responsible for deploying/managing workloads running on Kubernetes in production.
3. A background in platform engineering/SRE with building an IDP (Internal Developer Portal).
4. A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers.
5. Excellent communication skills - must be capable of effectively engaging and leading interactions with technical and business teams, and are comfortable presenting to customer and stakeholders at varying levels of management.
6. Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues leading to successful adoption.
7. Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments.
8. Incorporated modern operational and application delivery tools and methodologies into your production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps.
9. Programming skills in a modern language (Go is ideal).
10. The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds.
11. Successfully managed multiple projects and priorities in a fast paced and dynamic environment.
12. Excitement and comfort being a key part of further defining, scaling, and making this critical part of our engineering and customer solutions efforts thrive.

It is a plus if:

1. Crossplane experience is highly preferred.
2. You are actively involved or have contributed to the upstream Kubernetes community.
3. You have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project.
4. You have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment.
5. Current CKA or CKAD certification.

#LI-REMOTE

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