Staff Program Manager, Marketing Enablement

Clio; Calgary; On-site; CAD 140,000 - 180,000; Full time

Job summary

Clio, a global leader in legal AI technology, is seeking a Staff Program Manager to design and implement AI-first processes that empower the marketing organization. You’ll own end-to-end programs, from user research to deployment, building scalable playbooks and measurement dashboards that prove impact.

This role emphasizes building, shipping, and measuring initiatives rather than just workshops, with governance, adoption tracking, and cross-functional collaboration across IT, Legal, and

Qualifications

• Experience designing and deploying AI-first processes across a marketing organization.
• Ability to build, ship, and measure end-to-end programs.
• Strong data-driven approach to track adoption and impact.

Responsibilities

• Design AI-first processes and integrations within the current tech stack.
• Own department-wide process initiatives including AI transformation and onboarding workflows.
• Develop self-serve learning resources, certification tracking, and scalable training tooling.
• Build playbooks, SOPs, and lightweight tools to encode processes and enable self-service.

Skills

Program management

AI-driven processes

Workflow design

Stakeholder alignment

Data-driven decision making

Tools

Dashboards

Governance & access controls

Job description

Summary:

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

What your team does:

Our global marketing team moves faster when the processes, data, and systems underneath it are built right. We're looking for a Staff Program Manager who treats marketing enablement as a comprehensive challenge: you design and build the AI-first processes that change how the team works day to day, not just the training that tells them how.

This is a staff-level individual contributor role for someone who wants to build, ship, and measure, not just run workshops. You're equally comfortable doing the user research to design a comprehensive solution, standing up a new AI-first process end to end, architecting a playbook system that scales, and proving with data that what you built actually moved the needle.

What you’ll work on:

• Work Management Processes: Deeply understand our current tech stack, processes and challenges so you can design new, AI-first solutions. You’ll evaluate and pilot tools, build custom workflows, and integrations that put them directly into people's hands. You’ll set up the governance and access controls that keep usage safe, and instrument adoption so you know what's actually sticking.
• Department-wide process ownership: You’ll develop a roadmap to address department-wide opportunities like AI transformation, new hire onboarding, acquisition integration, and more that have impact across the department. You’ll design systems with feedback loops so the program improves itself over time.
• Skills Development Systems: Identify capability gaps across the team using data, then build the self-serve resources, certification tracking, and learning tools that close them at scale. Workshops are one input; the systems that make learning repeatable without you in the room are the real deliverable.
• Playbook & Process Tooling: Build and maintain the playbooks, SOPs, and lightweight internal tools that encode processes, reduce tribal knowledge, and let anyone on the team self-serve the right answer.
• Effectiveness Instrumentation: Build the dashboards and tracking that measure the impact: adoption rates, time-to-productivity, engagement, and qualitative signal. Report to the Director and use the data to decide what gets built next and what gets killed.

Who you’ll collaborate with:

With the Director, Marketing Strategy & Enablement:

Align the build roadmap with strategic priorities, define success metrics together, and make sure what you ship is sequenced and resourced to deliver real impact.

With IT and Legal: