Staff Product Manager, Monetization & Billing

Pantheon; Canada; Hybrid; CAD 140,000 - 180,000; Full time

Benefits offered by this job

Equity plan

PTO/ PSL / Holidays

Medical coverage

Wellness stipend / LinkedIn Learning

Remote-first culture

Job summary

Pantheon is seeking a Staff Product Manager to lead monetization and billing in the product. You will own the infrastructure that turns pricing and packaging decisions into customer experiences, and drive metrics like NRR, expansion, and churn reduction.

You’ll collaborate with Finance, RevOps, and Sales, mentor other PMs, and ship an extensible billing, metering, and entitlement platform that supports self-serve, sales-assisted, and enterprise motions while enabling partner monetization.

Qualifications

• 8+ years of Product Management experience in a B2B SaaS context with monetization focus.
• Experience designing partner, channel, or reseller pricing models and incentive structures.
• Direct experience owning or working with subscription billing platforms (Zuora, Chargebee, Stripe Billing).
• Familiarity with usage-based pricing and metering/en title t tooling (Stigg, Metronome, Amberflo).
• Working knowledge of CRM and quote-to-cash tools (Salesforce, HubSpot) and how pricing changes flow through to sales/marketing systems.
• Proven ability to design pricing experiments and use data (SQL, Amplitude, Looker) to inform monetization decisions.
• Track record of moving revenue outcomes: NRR, expansion, reduced churn/downsell.
• Strong cross-functional leadership and clear written/verbal communication skills.

Responsibilities

• Own net revenue retention (NRR) for the WebOps Platform, driving expansion and reducing churn.
• Own and report on metrics like NRR, expansion revenue, and partner-sourced revenue with Finance/Analytics.
• Partner cross-functionally on pricing and packaging strategy across self-serve, sales-assisted, and enterprise motions.
• Own the roadmap for Pantheon’s billing and metering platform (subscription billing, invoicing, usage-based pricing, entitlements).
• Keep billing, CRM, and quote-to-cash systems aligned so pricing changes flow to quotes, invoices, and revenue reporting.
• Reduce revenue leakage through payment, dunning, and collections improvements.
• Mentor PMs and champion pricing/billing best practices across Product org.

Skills

Pricing

Monetization

Billing

Pricing experiments

Cross-functional leadership

Data-driven decisions

SQL

Amplitude

Looker

Tools

Zuora

Chargebee

Stripe Billing

Stigg

Metronome

Amberflo

Salesforce

HubSpot

Job description

About Pantheon

Pantheon's WebOps Platform powers the open web, running more than 700,000 websites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multi-tenant, container-based platform enables organizations to manage all of their websites from a single dashboard.

The Role

Pantheon is seeking a Staff Product Manager to lead how Pantheon delivers monetization and billing in the product, owning the infrastructure that turns pricing and packaging decisions into what customers actually experience — and using that ownership to move the metrics that matter with a high degree of independence. You'll build and run the billing, metering, and entitlement systems that make Pantheon's plans, tiers, and add-ons real, and use that platform to optimize what customers buy: driving upsell and expansion, and reducing downsell and churn.

You'll operate with minimal oversight, owning how Pantheon delivers and monetizes through the product — including how we enable partner and agency monetization — while partnering closely with Finance, RevOps, and Sales leadership on the underlying pricing and packaging decisions. You'll also mentor other PMs working on adjacent growth and monetization initiatives. The job is measured on outcomes: NRR, expansion, and reduced churn/downsell, and on the strength of the strategy and infrastructure you build to deliver them.

What You'll Do

• Own net revenue retention (NRR) for the WebOps Platform: drive expansion and upsell, shape how packaging and tiers show up in-product, and reduce downsell and churn
• Own and report on the metrics that matter: NRR, expansion revenue, and partner-sourced revenue, in partnership with Finance and Analytics
• Partner cross-functionally on pricing and packaging strategy across self-serve, sales-assisted, and enterprise motions, bringing data and trade-off analysis to those decisions
• Own the roadmap for Pantheon's billing and metering platform (subscription billing, invoicing, usage-based pricing, entitlements) as the infrastructure that makes those pricing and packaging decisions real
• Keep billing, CRM, and quote-to-cash systems (Salesforce, HubSpot, and our billing platform) aligned so partner and customer pricing changes flow through cleanly to quotes, invoices, and revenue reporting
• Reduce revenue leakage through payment, dunning, and collections improvements
• Own how Pantheon enables partner and agency monetization by building the billing, discounting, and revenue-share mechanics that make it profitable for agencies to partner with us, in partnership with the Partner team, Sales, and Finance on the underlying terms
• Track competitive and market trends in SaaS pricing, packaging, and billing to spot new monetization opportunities for Pantheon
• Mentor and unblock other PMs working on adjacent growth and monetization initiatives, and champion pricing and billing best practices across the Product org
• Build visibility and trust for monetization and billing work across the organization — communicating strategy, outcomes, and trade-offs clearly enough that leaders across Product, Finance, and Go-to-Market can act on them

What You Bring to the Table

Experience

• 8+ years of Product Management experience, with deep expertise owning pricing, packaging, monetization, or billing at a B2B SaaS company, and a track record of driving strategic monetization initiatives with high independence
• Experience designing partner, channel, or reseller pricing and incentive models — you know how to structure a deal that works for both sides
• Direct experience owning or working closely with subscription billing platforms (e.g., Zuora, Chargebee, Stripe Billing, or similar)
• Familiarity with usage-based pricing and metering/entitlement tools (e.g., Stigg, Metronome, Amberflo, or similar)
• Working knowledge of CRM and quote-to-cash tooling (Salesforce, HubSpot) and how pricing changes flow through to sales and marketing systems
• Demonstrated ability to design and interpret pricing experiments, and to use data (SQL, Amplitude, Looker, or similar) to inform monetization decisions
• Proven ability to move revenue outcomes: NRR, expansion, and reduced churn/downsell
• Skilled at leading cross-functional alignment across Engineering, Finance, RevOps, and Sales on monetization strategy, and comfortable operating with minimal direction
• Excellent verbal and written communication skills; resourceful, self-motivated, and detail-oriented

Bonus Points For

• Experience monetizing a partner, agency, or channel ecosystem specifically
• Background partnering directly with Finance/Revenue Accounting on billing system migrations or ERP integrations
• Experience with WebOps, hosting, or the WordPress/Drupal ecosystem

What We Offer

We have all the usual perks and benefits, but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry-competitive compensation and equity plan
• Paid Time Off (PTO), Paid Sick Leave (PSL), and 11 Paid Company Holidays
• Full medical coverage (extended health care, dental, vision)
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
• Remote-first culture, with events and activities — both team-based and company-wide — that inspire, educate, and cultivate

Compensation:

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [e-mail].