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Affirm, a leading company in consumer finance, is seeking a Staff Product Manager to lead the innovation in customer servicing. The ideal candidate will have experience in product management within software tech, focusing on operational excellence, customer needs, and AI integration. This role offers the opportunity to work remotely and includes competitive compensation and comprehensive benefits.
Staff Product Manager, Consumer Servicing
Affirm Victoria, British Columbia, Canada
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Staff Product Manager, Consumer Servicing
Affirm Victoria, British Columbia, Canada
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Our Customer Servicing team is the connective tissue between our customers and Affirm’s promise. We own all the ways people contact us—chat, phone, and more—and we build the internal tools our agents rely on to deliver fast, empathetic, and effective support. We're looking for a Staff Product Manager to lead the next wave of innovation in how we support millions of customers—at scale, with heart, and with excellence.
What You’ll Do
In this role, you'll play a pivotal role in shaping the experience of how millions of people get help—and how our internal teams deliver it. You will :
What We Look For
Pay Grade - P
Equity Grade - 7
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year : $178,000 - $228,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include :
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Product Management and Marketing
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